Hi!
First off, let me point out that you may be getting "undefined error" because of permissions settings in Inetrnet Explorer (IE). ActiveX is used to perform the export so you want to make sure you allow all the necessary things in IE for Altiris web site to be able to install & run ActiveX controls. One thing you could try is to add Altiris web console URL to the list of trusted sites, restart IE and see if export of Monitor Policy would work.
If nothing else work then you could try to get exported XML manually. This method may or may not work for you depending on version of NS7 & Monitor Solution you have, but you can try it as a last resort. Here are the steps:
- Get Item GUID of the monitor policy you want to export (you can right-click the policy and select 'View as XML' - ItemGuid parameter in the URL of the openned window is the GUID you are looking for)
- Open the following URL in IE:
http://<server>/Altiris/AeXMonitor/ConfigUI/Export/ExportMP.aspx?ItemGuid=<policy-GUID>
Remember to ignore any and all errors you may get - the page was not exactly designed to be accessed this way.
- The source HTML of the page would contain a control with ID 'oExportedXml' - it's value is the encoded XML of the exported policy. You can copy it from there and all that needs to be done is decoding.
There are web pages out there that can help decode the XML. Quick Google search should help you find something. For example, I found this site: http://coderstoolbox.net/string/
Hope this helps.
Best regarrds,
Vadim