ServiceDesk

 View Only

Extend Classification Field for Incident Grouping

  • 1.  Extend Classification Field for Incident Grouping

    Posted Nov 16, 2011 04:08 PM

    Does anyone know what the Incident Grouping field is used for in the Extend Classification menu?  I have a request to group incidents that occur after business hours, as well as by project when applicable and am thinking about using this field.  The only problem is, I can't seem to find the repository for these incident groupings.  I'd like to be able to go in and review the incident groups and add/change/remove them.   Does anyone know how to do this?