Send log and image with error: are two errors:
error 1:
Unable to generate policy XML for item: 'Silverlight_x64_KB3193713.exe for MS16-120' (8789b6fc-f4f3-47e5-a284-ac36dafecbb3), resource: f93d3e40-0e05-476c-a754-1a10261ddc3e
No se puede generar el XML de configuración del cliente para el aviso con el GUID {8789b6fc-f4f3-47e5-a284-ac36dafecbb3}. Causa: Unable to locate advertisement details: 'Silverlight_x64_KB3193713.exe for MS16-120' (8789b6fc-f4f3-47e5-a284-ac36dafecbb3)
[Altiris.NS.Exceptions.AeXException @ Altiris.NS.StandardItems]
at Altiris.NS.StandardItems.SoftwareDelivery.AdvertisementItem.BuildClientConfigXml(IClientConfigRequest request, XmlWriter xwr)
at Altiris.NS.StandardItems.SoftwareDelivery.AdvertisementItem.OnBuildClientConfigXml2(Guid hostGuid, XmlNode doc, XmlTextWriter xwr)
at Altiris.PatchManagementCore.Policies.SoftwareUpdateAdvertisement.OnBuildClientConfigXml2(Guid workstationGuid, XmlNode requestDocumentElement, XmlTextWriter xmlBuilder)
at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.<>c__DisplayClasse.<GetConfigXml>b__d(XmlTextWriter xwr)
at Altiris.Profiling.Support.XmlFormatOps.ToXml(Action`1 fu, String root, Boolean indented)
at Altiris.NS.StandardItems.Policies.ClientConfigPolicy.GetConfigXml(Guid resourceGuid, String requestXml)
at Altiris.NS.AgentManagement.PolicyRequest.BuildPolicyXml(LoadIdentData data, IItem item)
at Altiris.Database.DatabaseContext`1.RetryAction(Int32 retries, Boolean transacted, Getter`1 getContext, Action`1 action, Action`1 retry, DeadlockRetryArgs& re, Exception& exception, Boolean inTransaction)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry, Boolean transacted)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Nullable`1 isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
at Altiris.NS.AgentManagement.PolicyRequest.BuildPolicyXml(LoadIdentData data, IPolicyCacheEntryBuilder builder, ISet`1& requiredPermissions)
Unable to locate advertisement details: 'Silverlight_x64_KB3193713.exe for MS16-120' (8789b6fc-f4f3-47e5-a284-ac36dafecbb3)
[Altiris.NS.Exceptions.AeXException @ Altiris.NS.StandardItems]
at Altiris.NS.StandardItems.SoftwareDelivery.AdvertisementItem.GetDetails(AdvertisementItem adv, PackageItem& pkg, ProgramItem& prg)
at Altiris.NS.StandardItems.SoftwareDelivery.AdvertisementItem.BuildClientConfigXml(IClientConfigRequest request, XmlWriter xwr)
Exception logged from:
at Altiris.NS.AgentManagement.PolicyRequest.BuildPolicyXml(Altiris.NS.AgentManagement.PolicyRequest+LoadIdentData, Altiris.NS.AgentManagement.PolicyCache+IPolicyCacheEntryBuilder, Altiris.Common.Collections.Generic.ISet`1[System.Guid]&)
at Altiris.NS.AgentManagement.PolicyRequest.BuildPolicy(Altiris.NS.AgentManagement.PolicyRequest+LoadIdentData, Altiris.NS.AgentManagement.PolicyCache+IPolicyCacheEntryBuilder)
at Altiris.NS.AgentManagement.PolicyRequest.GetPolicyByBuilder(Altiris.NS.AgentManagement.PolicyRequest+LoadIdentData, Altiris.NS.AgentManagement.PolicyCache+IPolicyCacheEntry, Altiris.NS.AgentManagement.PolicyCache+EPolicyBuildState&)
at Altiris.NS.AgentManagement.PolicyRequest.GetPolicy(Altiris.NS.AgentManagement.PolicyRequest+LoadIdentData, Altiris.Profiling.CodeProfiling.CodeProfiler)
at Altiris.NS.AgentManagement.PolicyRequest.LoadIdentPolicy(Altiris.NS.AgentManagement.PolicyRequest+LoadIdentData, Altiris.Common.Collections.Generic.NullableDictionary<System.Guid,Altiris.NS.AgentManagement.PolicyRequest+PolicyPriority>, System.Collections.Generic.ICollection`1[System.Guid]&)
at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicies(Altiris.NS.AgentManagement.PolicyRequest+ParseRequestResult)
at Altiris.NS.AgentManagement.PolicyRequest.GetPolicies(String, Boolean, String&)
at Altiris.Web.NS.Agent.GetClientPoliciesHandler.HandleRequest(System.Web.HttpContext, Altiris.Web.NS.Agent.GetClientPoliciesHandlerData, Int32)
at Altiris.NS.WebHandlers.AltirisHttpHandlerBase<T>.ProcessRequest(System.Web.HttpContext, T, Int32)
at Altiris.NS.WebHandlers.AltirisHttpHandlerBase<T>.ProcessRequest(System.Web.HttpContext)
at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
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Date: 8/2/2017 10:13:30 AM, Tick Count: 4257471485 (49.06:37:51.4850000), Host Name: ARBA-131M, Size: 5.14 KB
Process: w3wp (7456), Thread ID: 57, Module: Altiris.NS.dll
Priority: 1, Source: Altiris.NS.AgentManagement.PolicyRequest.BuildPolicyXml
File: C:\ProgramData\Symantec\SMP\Logs\a.log
Error 2:
SoftwareUpdateAdvertisement::base.OnBuildClientConfigXml2() No se puede generar el XML de configuración del cliente para el aviso con el GUID {8789b6fc-f4f3-47e5-a284-ac36dafecbb3}. Causa: Unable to locate advertisement details: 'Silverlight_x64_KB3193713.exe for MS16-120' (8789b6fc-f4f3-47e5-a284-ac36dafecbb3).
-----------------------------------------------------------------------------------------------------
Date: 8/2/2017 10:13:30 AM, Tick Count: 4257471485 (49.06:37:51.4850000), Host Name: ARBA-131M, Size: 619 B
Process: w3wp (7456), Thread ID: 57, Module: Altiris.PatchManagementCore.dll
Priority: 1, Source: Altiris.PatchManagementCore.Policies.SoftwareUpdateAdvertisement.OnBuildClientConfigXml2
File: C:\ProgramData\Symantec\SMP\Logs\a.log