Endpoint Protection

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  • 1.  Failed to authenticate with the proxy server

    Posted Jul 19, 2018 06:34 AM
      |   view attached

    Hi Team,

     

    We see that when the files are getting submitted from the client machine, its reaching proxy.
    However in our environment we have ATP and the files are ideally supposed to go to ATP without the 
    need of goin to proxy. Here is the error:

     Submitting file to Symantec failed.  File : 'D:\CB all Soft\CANOSCAN 110\MSETUP4.EXE'. Network 
    error : 'HTTP Error 407. Failed to authenticate with the proxy server using supplied credentials. 
    Please verify username/password are correct.'.

    Also please help us understand the flow of suspected file submission , since it just says 
    submitting file to symantec we are unsure if it means symantec ATP or Symantec site

     

    Plkease find the screenshot for more referance .

     



  • 2.  RE: Failed to authenticate with the proxy server

    Posted Jul 19, 2018 11:52 AM

    Did you configure ATP within the SEPM?

    Start here:

    https://www.symantec.com/docs/HOWTO126017

    https://www.symantec.com/docs/HOWTO125489

    https://www.symantec.com/docs/HOWTO126868