Data Loss Prevention

Hi Team,

when i given scan one of our endpoint discover server am getting the error

Error: Failed to connect the scan manager. make sure  vontu monitor controller services is running

For more details refer the attached error screen short for the same, please give us the solution.

Are all of the DLP services running on the offending box?

Have you enabled advanced process control to be able to see this?  Go to System -> Settings -> General and then when you click on Configure there should be a check box for Adbanced Proess Control.  Enable this and you should be able to see all of the process and which ones are started/stopped and which ones aren't.

Let us know what else we can do to help

Hello Jjesse

Already advance process control is enabled, we get this error only for few servers not for all

we can give scan for remaning servers

only for two server we getting this error, please help me on this.

Where things working at one point?  If so what has changed?  Are you getting this error on the Enforce server?  Are all the servers running on the ENforce server?  Have you tried rebooting the box?  All things I would start out with

Hi jjesse,

yes all servers are in one point, we dint change any thing in any of server, no we are not getting any error in Enforce server, yess all detection servers are running in enforce server, no i dint reboot the box but i have reboot the services in enforcr server .

after restarting the services also am getting the same error, please help me on this

Hi,

We tryed all possible, we restarted the box and we restarted the vontu monitor controller.

Even we getting the same error

Error: Failed to connect the scan manager. make sure  vontu monitor controller services is running

thanks

we are running scan for Five diffrent monitor servers

in that three servers are running

remaning two servers are not running the scan it gives the error

Failed to connect the scan manager. make sure  vontu monitor controller services is running (only for two servers).

please help me on this to resolve this issue

thanks

I just had this occur last week and I had to restart the Network Discover server and the Enforce server.  Not just restarting services... reboot the whole server.

What Operating System again are you running on these servers?  

If you are running Windows Server 2008 R2 or above you need to change the Data Execution Protection settings are set to Windows Services not the default setting of specify the settings or whatever it is.  If you change those settings you will have to reboot.

Let me know if that works.