Endpoint Protection Small Business Edition

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  • 1.  Failed to connect to the server

    Posted Sep 05, 2015 07:07 AM

    Hi All,

    I had 12.1.4 SEPM server installed on Windows server 2008 with DB as SQL 2008 on separate server. We have tried to upgrade inti 12.1.5 but could not succed as faced lunchin java issue during upgradation. I had then upgraded to SEPM 12.1.6 which succedfully upgraded but could not login on SEPM and omits the error mentioned in title (Failed to connect to the server).

    I have contected for this issue to Syamntec and they are also not able to resolve this and hence planing to disaster recovery prevous version i.e 12.1.4.

     

    Please advise for solution or disaster recovery as per error snapshot and attached logs.

    Attachment(s)

    zip
    All_logs.2015-09-05.zip   15 KB 1 version


  • 2.  RE: Failed to connect to the server

    Posted Sep 05, 2015 07:30 AM

    posting few logs based on kb 

    https://support.symantec.com/en_US/article.TECH186920.html

     

    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\logs

     

    [Sat Sep 05 13:23:51.820442 2015] [mpm_winnt:warn] [pid 2964:tid 3172] (OS 64)The specified network name is no longer available.  : winnt_acceptIocp: Asynchronous AcceptEx failed.
    [Sat Sep 05 13:24:03.003442 2015] [mpm_winnt:warn] [pid 2964:tid 3172] (OS 64)The specified network name is no longer available.  : winnt_acceptIocp: Asynchronous AcceptEx failed.
    [Sat Sep 05 13:24:24.523442 2015] [mpm_winnt:warn] [pid 2964:tid 3172] (OS 64)The specified network name is no longer available.  : winnt_acceptIocp: Asynchronous AcceptEx failed.
    [Sat Sep 05 13:24:31.132442 2015] [mpm_winnt:error] [pid 2964:tid 2960] (OS 64)The specified network name is no longer available.  : [client 10.90.66.117:54760] Thread(3164) TransmitFile failed, socket: 06088, Threads ready: 274, URI: GET /content/%7B07B590B3-9282-482f-BBAA-6D515D385869%7D/150903033/Full.zip HTTP/1.1



  • 3.  RE: Failed to connect to the server

    Posted Sep 05, 2015 09:40 AM

    Adding few more observation from Event viewer

    Event 7024 The Symantec Endpoint Protection Manager Webserver service terminated with service-specific error Incorrect function.

     

    Event 1096

    The processing of Group Policy failed. Windows could not apply the registry-based policy settings for the Group Policy object LDAP://CN=User,cn={1238E51C-E5F2-447A-8034-7088B830E812},cn=policies,cn=system,DC=ad,DC=abc,DC=com. Group Policy settings will not be resolved until this event is resolved. View the event details for more information on the file name and path that caused the failure.



  • 4.  RE: Failed to connect to the server

    Posted Sep 07, 2015 08:03 AM

    scm-server-0 log from tomcat

     

    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
        at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:1364)
        at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:892)
        at com.sygate.scm.server.task.ClientTransportInfoTask.execute(ClientTransportInfoTask.java:95)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2015-09-07 13:02:10.898 THREAD 34 SEVERE:  in: com.sygate.scm.server.task.IISCacheTask
    java.net.ConnectException: Connection refused: connect
        at java.net.DualStackPlainSocketImpl.connect0(Native Method)
        at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:579)
        at java.net.Socket.connect(Socket.java:528)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:378)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:473)
        at sun.net.www.http.HttpClient.<init>(HttpClient.java:203)
        at sun.net.www.http.HttpClient.New(HttpClient.java:290)
        at sun.net.www.http.HttpClient.New(HttpClient.java:306)
        at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:995)
        at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:931)
        at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:849)
        at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1090)
        at com.sygate.scm.server.task.IISCacheTask.updateAgentCache(IISCacheTask.java:575)
        at com.sygate.scm.server.task.IISCacheTask.execute(IISCacheTask.java:264)
        at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
    2015-09-07 13:02:12.676 THREAD 34 WARNING: AgentOnlineStatusTask Exception:java.net.ConnectException: Connection refused: connect
    2015-09-07 13:02:37.267 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 13026, to add row count in new table: 2003, last switch time: 2015-09-07 13:01:17
    2015-09-07 13:02:37.852 THREAD 31 WARNING: Log table switched to: AGENT_BEHAVIOR_LOG_2, old table estimated row count: 20084, to add row count in new table: 15, last switch time: 2015-09-07 08:58:56
    2015-09-07 13:02:39.095 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 61774, to add row count in new table: 10291, last switch time: 2015-09-07 13:01:41
    2015-09-07 13:03:59.082 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50198, to add row count in new table: 10248, last switch time: 2015-09-07 13:02:39
    2015-09-07 13:04:37.188 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 11021, to add row count in new table: 2317, last switch time: 2015-09-07 13:02:37
    2015-09-07 13:05:03.164 THREAD 36 WARNING: AgentLastCheckInTask invalid IP in line: A03FE36BAC11105E00B18A25DBDB2C01
    2015-09-07 13:05:57.036 THREAD 31 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10055, to add row count in new table: 261, last switch time: 2015-09-07 12:48:56
    2015-09-07 13:05:59.002 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 59015, to add row count in new table: 3548, last switch time: 2015-09-07 13:03:59
    2015-09-07 13:12:37.320 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10007, to add row count in new table: 175, last switch time: 2015-09-07 13:04:37
    2015-09-07 13:16:19.175 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50635, to add row count in new table: 10318, last switch time: 2015-09-07 13:05:58
    2015-09-07 13:24:19.059 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 50483, to add row count in new table: 522, last switch time: 2015-09-07 13:16:19
    2015-09-07 13:25:57.415 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 10331, to add row count in new table: 84, last switch time: 2015-09-07 13:12:37
    2015-09-07 13:31:58.447 THREAD 92 SEVERE: 
    java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_SCANS'. Cannot insert duplicate key in object 'dbo.SCANS'.
        at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
        at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
        at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
        at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
        at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
        at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
        at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeUpdate(JtdsPreparedStatement.java:504)
        at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105)
        at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105)
        at com.sygate.scm.server.statereader.command.StateHandler.insertScan(StateHandler.java:349)
        at com.sygate.scm.server.statereader.command.StateHandler.updateScanLog(StateHandler.java:422)
        at com.sygate.scm.server.statereader.command.StateHandler.process(StateHandler.java:222)
        at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:349)
        at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:291)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:724)
    2015-09-07 13:31:59.478 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50023, to add row count in new table: 20625, last switch time: 2015-09-07 13:24:19
    2015-09-07 13:32:18.832 THREAD 93 SEVERE: 
    java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_SCANS'. Cannot insert duplicate key in object 'dbo.SCANS'.
        at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
        at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
        at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
        at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
        at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
        at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
        at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeUpdate(JtdsPreparedStatement.java:504)
        at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105)
        at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:105)
        at com.sygate.scm.server.statereader.command.StateHandler.insertScan(StateHandler.java:349)
        at com.sygate.scm.server.statereader.command.StateHandler.updateScanLog(StateHandler.java:422)
        at com.sygate.scm.server.statereader.command.StateHandler.process(StateHandler.java:222)
        at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:349)
        at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:291)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:724)
    2015-09-07 13:32:39.443 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 51578, to add row count in new table: 20606, last switch time: 2015-09-07 13:31:59
    2015-09-07 13:33:59.317 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 57256, to add row count in new table: 10257, last switch time: 2015-09-07 13:32:39
    2015-09-07 13:35:59.335 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 59168, to add row count in new table: 3362, last switch time: 2015-09-07 13:33:59
    2015-09-07 13:37:57.630 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10010, to add row count in new table: 79, last switch time: 2015-09-07 13:25:57
    2015-09-07 13:40:57.457 THREAD 31 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10017, to add row count in new table: 38, last switch time: 2015-09-07 13:05:57
    2015-09-07 13:45:19.495 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 53481, to add row count in new table: 1817, last switch time: 2015-09-07 13:35:59
    2015-09-07 13:51:03.288 THREAD 36 WARNING: AgentLastCheckInTask invalid IP in line: DF7071220A0A1730011B50A16F03F63F
    2015-09-07 13:51:39.559 THREAD 43 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 50472, to add row count in new table: 871, last switch time: 2015-09-07 13:45:19



  • 5.  RE: Failed to connect to the server

    Broadcom Employee
    Posted Sep 07, 2015 09:14 AM

    Prior to perform an upgrade to 12.1 RU6, repair the existing SEPM. It may clear the broken links if there are any.
     



  • 6.  RE: Failed to connect to the server

    Posted Sep 07, 2015 10:35 AM

    Please check permissions:

    http://www.symantec.com/docs/TECH228988