Endpoint Protection

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  • 1.  FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC

    Posted Nov 10, 2009 07:01 AM

    I am trying to install the SEP client on a server however It is returning  a Fatal error.

     START ATTRIBUTE
          NAME = "Description"
          ID = 2
          ACCESS = READ-ONLY
          STORAGE = SPECIFIC
          TYPE = STRING(128)
          VALUE = "Fatal error during installation."
        END ATTRIBUTE

    Can anyone help me?!??!?!
    the following are the pieces of the log file that show a return value 3:

    1:
    Module: ImagePath=C:\WINDOWS\system32\ole32.dll
    Module: ImagePath=C:\WINDOWS\system32\CLBCatQ.DLL
    Module: ImagePath=C:\WINDOWS\system32\VERSION.dll
    Module: ImagePath=C:\WINDOWS\system32\msvcrt.dll
    Module: ImagePath=C:\WINDOWS\system32\GDI32.dll
    Module: ImagePath=C:\WINDOWS\system32\RPCRT4.dll
    Module: ImagePath=C:\WINDOWS\system32\OLEAUT32.dll
    Module: ImagePath=C:\WINDOWS\system32\SHLWAPI.dll
    Module: ImagePath=C:\WINDOWS\system32\kernel32.dll
    Module: ImagePath=C:\WINDOWS\system32\ADVAPI32.dll
    Module: ImagePath=C:\Program Files\Symantec\LiveUpdate\MSVCR71.dll
    Module: ImagePath=C:\Program Files\Symantec\LiveUpdate\MSVCP71.dll
    Module: ImagePath=C:\WINDOWS\system32\ntdll.dll
    Module: ImagePath=C:\WINDOWS\system32\SHELL32.dll
    MSI (s) (D8:D8) [11:30:23:618]: User policy value 'DisableRollback' is 0
    MSI (s) (D8:D8) [11:30:23:618]: Machine policy value 'DisableRollback' is 0
    Action ended 11:30:23: InstallFinalize. Return value 3.


    2:
    MSI (s) (D8:D8) [11:31:58:634]: Executing op: ActionStart(Name=restoreSPState.0723A1DC_DEB6_4A50_874F_3A2D2C99A1C1,,)
    MSI (s) (D8:D8) [11:31:58:650]: Executing op: CustomActionRollback(Action=restoreSPState.0723A1DC_DEB6_4A50_874F_3A2D2C99A1C1,ActionType=3329,Source=BinaryData,Target=restoreSPState,CustomActionData=0)
    MSI (s) (D8:B0) [11:31:58:650]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI139.tmp, Entrypoint: restoreSPState
    restoreSPState: called
    restoreSPState: calling loadEventManagerDLLs
    loadEventManagerDLLs: called
    serviceIsRunning: OpenService FAILED with error 1060
    LoadEvtMgrDll: ccEvtMgr is not running
    serviceIsRunning: OpenService FAILED with error 1060
    SendReload: ccEvtMgr is not running
    loadEventManagerDLLs: FAILED to send reload event
    loadEventManagerDLLs: exiting
    restoreSPState: Changing service configuration to SERVICE_DEMAND START for SPBBCSvc
    modifyServiceConfiguration: OpenService() FAILED with error 1060
    restoreSPState: Unable to modify configuration for SPBBCSvc
    restoreSPState: Value of szSPState "0"
    restoreSPState: SPState is NOT set to 1. NOT Calling startSP
    restoreSPState: exiting
    MSI (s) (D8:D8) [11:31:58:822]: Executing op: ActionStart(Name=checkMSXMLVersion.0723A1DC_DEB6_4A50_874F_3A2D2C99A1C1,,)
    MSI (s) (D8:D8) [11:31:58:822]: Executing op: ActionStart(Name=RB_cleanupFolder.0723A1DC_DEB6_4A50_874F_3A2D2C99A1C1,,)
    MSI (s) (D8:D8) [11:31:58:822]: Executing op: CustomActionRollback(Action=RB_cleanupFolder.0723A1DC_DEB6_4A50_874F_3A2D2C99A1C1,ActionType=1345,Source=BinaryData,Target=cleanupFolder,)
    MSI (s) (D8:3C) [11:31:58:822]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI13A.tmp, Entrypoint: cleanupFolder
    InstSymProtect::cleanupFolder() -> called
    DeleteFolderIfNoFileExists: Driver file is not present.
    DeleteFolder: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC
    DeleteFolderIfNoFileExists: SHDeleteFolder FAILED
    InstSymProtect::cleanupFolder() -> DeleteFolderIfNoFileExists FAILED
    MSI (s) (D8:D8) [11:31:58:978]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (D8:D8) [11:31:58:978]: Error in rollback skipped. Return: 5
    cleanupFolder:  exiting
    MSI (s) (D8:D8) [11:31:58:993]: No System Restore sequence number for this installation.
    MSI (s) (D8:D8) [11:31:58:993]: Unlocking Server
    MSI (s) (D8:D8) [11:31:58:993]: CreateProcessAndWait( LUCHECK.EXE ) returned 206
    Action ended 11:31:59: INSTALL. Return value 3.






     



  • 2.  RE: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC



  • 3.  RE: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC

    Posted Nov 10, 2009 07:11 AM
    Corrupted LUSETUP.exe is another possibility.. 
    Try by using another copy of the same file
    First install liveupdate and try..


  • 4.  RE: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC

    Posted Nov 10, 2009 07:29 AM
     Open Device manager-View- Show Hidden Devices--Non_plug and Play devices-SPBBCDrv -right click Uninstall
    Reboot your computer try installing again.


  • 5.  RE: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC

    Posted Nov 10, 2009 09:39 AM
    Hi guys, Thanks for your prompt response.

    The Package I was using was an MSI.
    I tried re-creating the package as an .exe and it seemed to work fine.

    Thanks  


  • 6.  RE: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC

    Posted Nov 10, 2009 01:31 PM
    Happy to here your problem got solved..