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  • 1.  Failed to execute policy...

    Posted Oct 10, 2016 09:46 AM

    Software delivery is failing with following error message "Failed to execute policy - <Policy Name> - Install on resource - <Resource Guid>. Reason: The specified resource failed to obtain a Software Management Solution license. License count for Software Management solution has exceeded.:- Exception:Error in the application., Product:<Product Guid>"

    I have tried to upload the new license file but found that, 'In Use' and 'Count' are displaying the same X licenses.

    And further trying to install via 'Software Delivery Task' it displays message "No destination computers have been specified or these computers either don't have Software Management Solution Agent Plug-in installed or don't have a sufficient license for Software Management Solution" and fails to execute.

    Can you please help us with a solution..

    Thanks in advance.



  • 2.  RE: Failed to execute policy...
    Best Answer

    Posted Dec 21, 2016 10:27 AM

    Sharan,

    I would recommend calling in and creating a case for this with Symantec Support for this issue, it could be that the license file is not being recognized properly.