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  • 1.  False Positive

    Posted Jun 12, 2018 11:03 AM

    Hi

    I sent a PDF to someone running Symantec, and my email was quarantined (see below).  Please advise.  

    alexis

     

     

    Sender: 
        alexis@weave.works

    Sending server IP address: 74.125.82.170

    Subject: [ redacted ]
    Date: Tue, 12 Jun 2018 12:32:55 +0100
    Message ID: <CAOSi4U73CSW8NWbBALOR1ZA-rFEc5v=j_g42nTXypc-2wsWvfg@mail.gmail.com>
    Virus/Unauthorized code: >>> Possible MalWare 'Exploit/Link-d6e5' found in '2125_2X_PM2_EMS_MA-PDF__Weaveworks=20Introduction=20=2D=20Confidential.pdf::URI-ee550b4a085d71b63c9867dfa6d4eb68'. Heuristics score: 200

    Email quarantined on mail server server-13.tower-238.messagelabs.com (Pen ID 37375_1528803196)

    Please contact your IT Helpdesk or System Administrator for further assistance.

     



  • 2.  RE: False Positive

    Broadcom Employee
    Posted Jun 12, 2018 08:43 PM

    Hello Alexis,

     

    We request you to ask the recipient to open a support case with us to investigate this further. This will allow us to investigate this issue further.

     

    Regards,

     

    Mohammad F



  • 3.  RE: False Positive

    Posted Jun 13, 2018 11:12 AM

    thanks