Several of our client computers are generating the following error, any ideas on on the root cause and how to remotely resolve the problem?

Event Type: Error

check this document, change the registry value and do reboot

Message: "Event ID 1000: Faulting application Rtvscan.exe . . . faulting module ScsComms.dll . . . " appears in the Windows Event Viewer

http://www.symantec.com/business/support/index?page=content&id=TECH101295

Go to start run type regsvr32 msvcr80.dll

Restart machine or services for Sep

Observe the machine/Sep

Try this only on one client machine

Go to C:\WINDOWS\system32\if msvcr80.dll  check if it exsist

if it does not then you can either copy this Dll from a machine on which this dll is present and paste it in

C:\WINDOWS\system32

Secondly you can download this Dll online and copy it in C:\WINDOWS\system32

Stop and start smc service or reboot the machine one and check if event log still appears for

msvcr80.dll

Note : Do not try this on server machine should be client machine

This is referencing version 10 and

HKEY_LOCAL_MACHINE\Software\Intel\Landesk\VirusProtect6\CurrentVersion\Product Control

which does not exist in version 11.

Thanks

Hello,

What Operating System are you facing this issue on?

You might want to Look at a Symantec KB Article:

Symantec Endpoint Protection client crashes with Faulting Application Rtvscan.exe, faulting module msvcr80.dll.

I personally would recommend you to open a Web case with Symantec Tech Support:

You can log a case on web portal:

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Note: Make sure you are prepared with the Full Memory Dump for Indepth Analysis along with Symantec Support Tool Log to understand the root cause.