Data Loss Prevention

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  • 1.  FileReader restarts excessively

    Posted Jun 08, 2014 08:39 AM
      |   view attached

    Dears,

    Hi,

    I faced with below message in Server status and my server remains in starting, I wonder if you could helpme to resolve this issue.

    I have attached the FileReader.log

    Message
    Code 1007
    Summary FileReader restarts excessively
    Detail Process FileReader has restarted 4 times during last 51 minutes.

    Attachment(s)

    rar
    FileReader0.rar   11 KB 1 version


  • 2.  RE: FileReader restarts excessively
    Best Answer

    Broadcom Employee
    Posted Jun 09, 2014 06:14 PM

    Hello,

    The filereader is restarting because it can't load any policies from the database. We see:

    Jun 8, 2014 12:45:24 PM com.vontu.detection.DetectionChain doStaticInitialization
    INFO: Waiting for policies...
    Jun 8, 2014 1:02:20 PM

    This shows that we are waiting 16 minutes and then restarting Filereader due to no communication. This is how DLP is designed. You should check the MonitorController logs on Enforce. If you can restart the MonitorController Service, that might clear things up. Otherwise, you will need to check an make sure that the Enforce Server can communicate with the Detection Server on port 8100. That's how the policies get sent to the server and then they are loaded in to Filereader.

    Reply back if the issues persist, or open a support case.

    Best,

    Ryan



  • 3.  RE: FileReader restarts excessively

    Posted Jun 10, 2014 04:09 AM

    Dear Ryan,

    Many thanks for your support,

    By restarting the services the issue got resolved.

     

    Best Regards,

    Samir.