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"File_Size" of 0 bytes in ADC Logs Report??

  • 1.  "File_Size" of 0 bytes in ADC Logs Report??

    Posted Sep 22, 2016 03:57 PM

    Hello,

    I'm having a strange issue when I attempting to display the log of files written to USB devices...I'm using this procedure.

    https://support.symantec.com/en_US/article.TECH155578.html

    More than half of the files display 0 bytes as the "File Size (bytes)" in the report.

    I was running 12.1.6 MP5 saw the issue, and then I installed 12.1.6 MP6 and got the same result. If I do the same query directly agasinst the DB, I still get 0 bytes. What's really weird, is that if I copy the same file at another time, sometimes the File_Size appears??

    Any idea why this may be happening?
    Pilot error?
    Product defect?

    Thanks for any suggestions,

    -Mike

    P.S. I should mention that the file sizes are anywhere from a few bytes to a couple hundred megs.



  • 2.  RE: "File_Size" of 0 bytes in ADC Logs Report??

    Posted Sep 22, 2016 05:20 PM

    should be a product bug, please raise a ticket with symantec support



  • 3.  RE: "File_Size" of 0 bytes in ADC Logs Report??

    Posted Sep 26, 2016 10:33 AM

    Thank you, will do!