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firewall blocking youtube and googlemaps

John Owens

John OwensMar 15, 2018 11:25 PM

Migration User

Migration UserMar 16, 2018 12:02 AM

  • 1.  firewall blocking youtube and googlemaps

    Posted Mar 15, 2018 09:47 PM
      |   view attached

    Hi All,

     

    we have a requirement that is to block google drive,cloud and sheets, and i put them in via the SEP firewall to block only those DNS names, but it seems to be blocking youtube and maps as well,

     

    any ideas?

     



  • 2.  RE: firewall blocking youtube and googlemaps

    Posted Mar 15, 2018 09:55 PM
    What does the Traffic log show as being blocked? You may need to get more granular with the rule or add an allow rule above this one allowing YouTube and maps.


  • 3.  RE: firewall blocking youtube and googlemaps

    Posted Mar 15, 2018 11:14 PM

    Hi Brian,

    checking the traffic log it does not show a block or drop for youtube or maps :|



  • 4.  RE: firewall blocking youtube and googlemaps

    Broadcom Employee
    Posted Mar 15, 2018 11:25 PM
    Do you have the rules set to log?


  • 5.  RE: firewall blocking youtube and googlemaps

    Posted Mar 16, 2018 12:02 AM

    Hi John,

     

    i do now, :| will check again



  • 6.  RE: firewall blocking youtube and googlemaps

    Posted Mar 16, 2018 07:03 AM

    This is manual work but you could remove all domains and add each back one by one and test it out to see exactly which one is the cause.
     



  • 7.  RE: firewall blocking youtube and googlemaps

    Broadcom Employee
    Posted Mar 16, 2018 10:03 AM

    Sounds good.  Let us know what you find and your solution.



  • 8.  RE: firewall blocking youtube and googlemaps

    Posted Mar 19, 2018 07:58 PM

    Hi All,

     

    all the logs when going to youtube etc, it shows as blocking drive.google.com but when a user reloads the page youtube works, then can navigate to google drive. which i need blocked due to the data leakage issues,



  • 9.  RE: firewall blocking youtube and googlemaps

    Posted Mar 19, 2018 08:10 PM

    i think is because my SEPM licence expired 2 days ago - does this stop the network host/firewall part of the SEP product?



  • 10.  RE: firewall blocking youtube and googlemaps

    Posted Mar 19, 2018 08:17 PM

    Nope, expired license won't affect the firewall.

    May want to get a support case opened up to look into. A valid support entitlement will be needed though.



  • 11.  RE: firewall blocking youtube and googlemaps

    Posted Mar 19, 2018 08:50 PM

    Hi Brian,

     

    now the block is working; nothing was changed.

    from my understanding the sep firewall will check the packets being sent and then see the dns name and block it?

    is it possible sep is being overloaded or the severity is not on the right rating?



  • 12.  RE: firewall blocking youtube and googlemaps

    Broadcom Employee
    Posted Mar 19, 2018 09:10 PM

    Please remember the SEP firewall was not designed to be a web filter.  While it can work their have been some strange things that happen when trying to use it this way.  We do have products specifically designed to block websites/domains you could look into.

     



  • 13.  RE: firewall blocking youtube and googlemaps

    Posted Mar 19, 2018 09:12 PM

    Yes, it checks each packet. I've not seen ay issues with this before. You didn't mention th eexact version this occurred on? The only other thing I can think of is the client didn't have the same policy as what was on the SEPM at the time and once it grabbed the new policy it then worked as expected.



  • 14.  RE: firewall blocking youtube and googlemaps

    Posted Apr 06, 2018 04:50 AM

    I fully agree with Mr. Brian. Does anyone have a solution for blocking youtube and google maps?



  • 15.  RE: firewall blocking youtube and googlemaps

    Posted Apr 09, 2018 11:51 PM

    Hi All,

     

    sorry for the delay, basically what was happeninig is, if you ping youtube or google it goes via the same google gateway of sorts and it was blocking that, i couldnt find a way around this, and we are using sep 14.0.2415.0200