Endpoint Protection

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  • 1.  "Footprints" still remain after uninstall

    Posted May 20, 2011 07:39 AM

    I uninstalled Symantec  Endpoint Protection (good thing I was able to obtain the password!!), but there still remains "footprints" of Symantec  Endpoint Protection.  sad

     

    For example, if I go into Control Panel, then Notification Area Icons, and scroll down the list, there is still an entry for "SmcGui.exe, Symantec Endpoint Protection File System...".

     

    How do I get rid of that???? 



  • 2.  RE: "Footprints" still remain after uninstall

    Posted May 20, 2011 07:53 AM

    call support

    get a tool called cleanwipe 6.2

    run it; should remove everything



  • 3.  RE: "Footprints" still remain after uninstall

    Posted May 20, 2011 07:57 AM

    Use autoruns tool from sysinternals. With the help of that you will be able to find all the traces of sep inn your system. ou can delete them.

     

    check the files in the install directory. check if liveupdate is still installed.



  • 4.  RE: "Footprints" still remain after uninstall

    Trusted Advisor
    Posted May 20, 2011 12:46 PM

    Hello,

    There are few things to check.

    1) Do you see any Symantec Application under Add/ Remove Programs?

    Liveupdate, LiveReg, Liveupdate Administrator, Reporting Agents, etc 

    2) In Control Panel, if you see Symantec icon's, did you try Right Clicking them and clicking on "Delete"?

    3) Check under the C:\Program Files\Symantec, do you see any folders?

    Make sure you delete them.

     

    Please use the tool Clean Wipe as a last resort.
     
    You can use manual uninstallation procedures before:
     
    How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit
     
     
    OR / AND
     
    Open a Webcase 
     
    You can log a case on web portal to receive tool.
     
    QuickStart Guide - Create and Manage Support Cases in SymWISE
     
     
    How to update a support case and upload diagnostic files with MySupport