Client Management Suite

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  • 1.  Force Patch Mangement Re-Install

    Posted May 20, 2011 05:00 PM

    Does anyone know how to force an agent to re-try a patch with a status us "Failed to install"? I am installing PM 7 and testing with several computers; one of these computers had the Windows Update service stopped so all of my patches failed. All new policies are working, but i want to force the first policy to start over again. Can i do something with that agent to force a restart? I know i am going to have failures in the future and I would like to know how to fix these as the come up with out deleting the policy and recreating it. Thanks in advance for any advice.



  • 2.  RE: Force Patch Mangement Re-Install

    Posted May 20, 2011 07:18 PM

    Double-click the patch in the end-user's UI

    Alternatively use AeXPatchUtil.exe /xa

    Do either of those work for you?  Sorry for the brevity -- headed out of the office for the weekend.



  • 3.  RE: Force Patch Mangement Re-Install
    Best Answer

    Posted May 22, 2011 09:39 AM

    Patch allows a maximum of 3 failed installs before halting.  A restart of the OS will clear things up and allow patches to re-attempt installation.



  • 4.  RE: Force Patch Mangement Re-Install

    Posted May 23, 2011 11:06 AM

    I went home for the night and the next morning everything had installed successfully. I believe this was due to a reboot in the night. Thanks for the input to both of you.