Endpoint Protection

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  • 1.  Forgot password for sepm

    Posted Jan 15, 2016 05:32 AM
      |   view attached

    Somehow I forgot password for sepm and I can't reset it.

    I tried open a case so I can recieve resetpass.bat but got 

    Error:

    Please fill a valid Product Version

    Tried with 11.0.5 and 12.1



  • 2.  RE: Forgot password for sepm

    Posted Jan 15, 2016 06:12 AM

    Looks like your running 11.x which is end of support life. I don't believe you'll be able to get it for 11.x from support. However, it should be in the Tools directory on the SEPM server. Did you check there?



  • 3.  RE: Forgot password for sepm
    Best Answer

    Posted Jan 15, 2016 10:45 AM

    From the screenshot it looks like you are using SEPM version 11.x with which you will have the resetpass.bat in the default location.

    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools



  • 4.  RE: Forgot password for sepm

    Posted Jan 15, 2016 11:04 AM

    user name will be admin

    password will be admin 

    all in lower case., are you on version 12 or 11?



  • 5.  RE: Forgot password for sepm

    Broadcom Employee
    Posted Jan 15, 2016 12:12 PM

    Hi,

    Tried with 11.0.5 and 12.1 sound contradictory statment. Kindly confirm the exact version of SEPM?

    If the account has been locked out due to repeated logon attempts, the resetpass.bat tool does not unlock the account. The default lockout period is 15 minutes.

    Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory.

    Refer this video to recover password by clicking on 'Forgot password' option : https://www-secure.symantec.com/connect/videos/learn-how-save-login-credentials-set-banner-and-recover-login-password-email