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  • 1.  Form started automatically when receiving a phone call

    Posted May 10, 2017 07:40 PM 
    Hello friends,

In the company they need a function in which in a support area they can do the following:

When you receive a phone call in the Cisco module, the form automatically starts to create an incident.

This may be possible ??

I hope you can help me with tips or tricks to do this activity if possible.

Greetings and thanks


  • 2.  RE: Form started automatically when receiving a phone call
    Best Answer

    Posted May 11, 2017 04:11 AM

    Is there an SDK or API you can use with Cisco Module?

    https://developer.cisco.com/site/devnet/index/

    If you can determine when the call starts you could call a script to open a web form at the Incident Creation form.