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  • 1.  Function error in mail log after upgrade to 3.2.1

    Posted Jun 20, 2012 09:31 AM

    Hello all,

    after upgrading PGP Universal Server with PUP to 3.2.1, the following errors appear in mail log:

        SMTP-00288: error handling SMTP DATA event: out of memory  
        SMTP-00288: ERROR: function keygetkeyid32(character varying) does not exist      
        SMTP-00288: Error preparing SQL statement "SELECT mak.uuid FROM mak JOIN (SELECT key.uuid AS key_uuid FROM key WHERE keyGetKeyID32(key.keyid) = $1 UNION ALL SELECT subkey.key_uuid AS key_uuid FROM subkey WHERE keyGetKeyID32(subkey.subkeyid) = $1) key_uuid_union ON mak.key_uuid = key_uuid_union.key_uuid;"    

    The mails won't get encrypted anymore.

    The server also shows the "Migration failed" message under Update, but that doesn't have to be critical as I already read on the forum.

    Any ideas on this?



  • 2.  RE: Function error in mail log after upgrade to 3.2.1

    Posted Jun 20, 2012 11:57 AM

    Just a side note - what version did you upgrade from?



  • 3.  RE: Function error in mail log after upgrade to 3.2.1

    Posted Jun 21, 2012 03:07 AM

    From 3.2.0 MP3 to 3.2.0 MP5 to 3.2.1.



  • 4.  RE: Function error in mail log after upgrade to 3.2.1

    Posted Jun 21, 2012 04:56 AM

    Looks like you have done the correct upgrade path, I have not come across this issue before, hopefully one of the higher up tech supp guys from Symantec can give you a hand.



  • 5.  RE: Function error in mail log after upgrade to 3.2.1
    Best Answer

    Posted Jun 21, 2012 04:32 PM

    http://www.symantec.com/docs/TECH167507

    At the end of the article, it provide steps to clean update history

    Complete steps, then re apply the update. But before that, check available resources (memory, disk space, swap memory...) using top command.

    Good luck



  • 6.  RE: Function error in mail log after upgrade to 3.2.1

    Posted Jun 22, 2012 09:09 AM

    i want to know the resolution of status code196 please any one send me resolving answer



  • 7.  RE: Function error in mail log after upgrade to 3.2.1

    Posted Jun 22, 2012 09:20 AM

    Isn't that a netbackup or BE error?  If so you're in the wrong forum, you need to go to the Backup and Recovery section