Email Security.cloud

Hi,

We have domain in G-Suite for mail purpose. we are sending mail to few client and get's bounce back to us.

Its Saying Symantec mail filter error. We suspect our domain get's blocklisted by symantec but still we are not doing any spaming activity.

We couldn't get ipaddress because its in Google cloud.

So could you please advise how to send delist request by Domain Address.

-Thanks

Vignesh

Hi

With the information you have provided I'm not able to tell what the issue is.

Can you provide me an example NDR that you'e recieved and from that I can determine what the best course of action to troubleshoot and resolve this issue will be.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi,

I got this message with attachement in the mail. 

"I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

     Block the source policy is in effect to this email. Please reach out to the recipient via alternate email to unblock

Final-Recipient: rfc822; Santosh.Balakrishna@mindtree.com
Action: failed
Status: 5.0.0"

PS: Attachement pinned with this thread

Attachment(s)

noname.txt   2 KB 1 version

Hi,

Hope you got my NDR report. can I get any update on this issue?

-Regards,

Vignesh Natarajan