Symantec Management Platform (Notification Server)

We recenlty upgraded our SMP from 7.6 to 8.0. Everything is working, except that any report that includes a chart\graph breaks with a GDI+ error.

Customized reports, newly created reports. Everything. Taking a working report off of dev and moving it to production, fails. Removing the chart from that report in dev, then exporting\importing it again - works fine.

We run on a virtual environment, so to be sure it was nothing on the application server side, I reverted back to a pre-upgrade snapshot.

This is the only outstanding issue I have left to solve and I am catching some heat from management (because dashboard reports and the pretty graphs are broken) -- anyone who can point me in the right direction would be my new hero.

Would it be worth moving this to the SMP forum?

Have you informed support to? They might have a solution.

I know this is for the old ns but

• https://support.symantec.com/en_US/article.TECH121929.html

Add English (United States) [en-us] languages to the top of Internet Explorer language preferences.

Oddly enough, I have had some issue with a GDI DLL at some point with ITMS. However, the solution I do believe, did not require any DLL modifications, but instead it was GPO related, or the site was missing from Trusted Sites.

Something I would try is to hit F12 on IE to get to Developer Tools. Once in Developer Tools, go to Emulation. Once in Emulation, change the Document mode to IE11 or Edge. I have seen GPO's force the document mode to a certain level if the DOCTYPE isn't declared in HTML (and it isn't in Altiris). This has presented itself as a problem now in multiple clients, after IE build 11.0.32 I believe it is.

Long story short, updating IE via Windows Update KB's, in combination with some clients use of GPO's, has been causing IE to render stuff incorrectly, due to the document mode being incorrect.