Firstly, I think it is unreasonable for Symantec not to offer support to trial users in setting up what is a very complex product. I have spent several days getting the server and managed desktop components working and finally it is starting to make sense. However, I have experienced the BSOD referred to in article TECH248240 when accessing Office documents and am hoping that the suggested hotfix 10.4.1 MP2 HF2 may help (although I am generating the desktop installer from the server so not sure if the hotfix only applies to unmanaged installations).
However, as a trial user not only do I get no support but also no serial number so I can't access fileconnect to download any updates.
Here's hoping someone from Symantec can help.