Ghost Solution Suite

I am trying to install ghost on an itanium server running Windows Server 2003 64 bit. The installation finishes successfully, but when I try to run the ghost console I get this error. I then get a popup saying, "Unable to connect to databes. Retry?" I rebooted and the error also pops up when I log in and ghost is trying to start up its processes. Any help would be appreciated.

Symantec Ghost Confuiguration Server
An exception has occurred of type C000001D
C:\Program Files (x86)\Symantec\Ghost - C:\Program Files (x86)\Symantec\Ghost\ngserver.exe 11.0.1.1533
[ Limited backtrace only ]
FloatFormat+0x26D4
e:\depot\ghost\gss2.0\ghost\configureagent\library\src\gc\gc_os.cpp#182:Library::Gc::l_scanContext
   void * handle = 0x4325B1
   void * data = 0x432310
e:\depot\ghost\gss2.0\ghost\configureagent\library\src\gc\gc_os.cpp#382:g_scanHeap
   unsigned int * stackTop =
@1e:\depot\ghost\gss2.0\ghost\configureagent\library\src\gc\gc.cpp#1622:Library::Gc::GCObject::g_collect

Ouch. Thanks for the heads-up on this; it looks like something I was forced to do to support x64-based Windows editions is causing trouble.

During development of GSS2 last year we found a Windows API that we depend on has a faulty implementation on x64-based 64-bit editions of Windows (Server 2003, XP64, and Vista). To resolve this I had to write code that tried to bypass the WOW64 subsystem and call directly into the Windows 64-bit kernel, which meant writing some hand-crafted x64 assembly language to switch processor modes from 32-bit to 64-bit.

It seems that due to an oversight on my part, this x64-specific code is being triggered on the Itanium WOW64, which doesn't know what to do with it; I've just written some additional code to detect that the underlying processor architecture is IA64 to bypass the x64-specific workaround.

I don't know right at the moment what our build schedule is, but I'll discuss it with our QA folks today; it may be a few days before we have something suitable for you to try, but if you e-mail me at nigel dot bree at gmail dot com I will be able to arrange a download for you when that comes through.

Message Edited by Nigel Bree on 06-28-200702:20 PM

wow i thought i was the only one with this problem!
we purchased 3 new Dell 64 Bit Windows 2003  and retired our old ones to basic stuff

now it is way past the warranty and we cannot afford new versions, will there be a patch for this?