ServiceDesk

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  • 1.  Ghost incidents in Servicedesk

    Posted Jan 13, 2016 04:32 PM

    Hi, I have a weird issue. Why the Servicedesk create ghost incidents?

    for example, my users create the IM-000035 and then the system create IM-000040 and IM-000041 etc

    nobody create incidents and I don't understand what happend.

    Help please

     



  • 2.  RE: Ghost incidents in Servicedesk

    Posted Jan 15, 2016 11:35 AM

    That looks like the Ticket(s) have exceptioned since the % Complete is 100%

    Are there any logs on the Workflow Server for Incident Management?

    [Install Drive]:\Program Files\Symantec\Workflow\Logs\