Ghost Solution Suite

Hello Symantec Ghost Team,

Our office purchased new Dell laptops, Latitude E5470.   We are able to boot with a Ghost USB device, but we are unable to see the fat file partition where the images are accessed.   I've configured Ghost boot USB flash drives, external USB drives, and even a DVD,  so I can put an image on this laptop, but all have the same issue.  I've also put these Ghost devices on other older computers (Optiplex 780) and laptops (Latitude 6520) and I'm able to boot and access the fat file partition with my images and Ghost without issues or special configuration. The BIOS is up to date on the E5470.  I did notice I could access the "C" drive of the laptop while booted with the Ghosting USB device and even tried dropping an image there.  I can access it, but fails to copy the image with errors requiring a FAT File partition.   I thought I would trick it by slicing out a portion of the C drive and formatting as FAT.  My only option was exFAT, which I assume is the same a FAT32.   I created the partion, dropped the image it in, guess what..I can't see anything in that partition while booted with USB Ghost device.  I can see the partition(D drive) and even tried to create a folder, but it would not save even that.  At first we thought it was the RAID controller blocking us, but then I thought it's a problem with the USB or BIOS configuration for the RAID, but I'm back to the FAT File partion issue.   Thanks for reading this and any suggestion would be great.

Thanks

Have a good day!

Rich   

Rich,

What version of Ghost are you using?

Where are your images currently stored?

How are you connecting your images to the computer (usb 2,3, network, etc..)

Thanks for the reply.   I ended up contacting Symantec Ghost support and it appears we are using a very old version of Ghost that is no longer supported.  I am connecting USB2 and/or USB3 devices using both flash drives and external drives.  I was trying it all.  Images and Ghost stored on same device.   I was able to fix my issue of accessing the "image" file.  Instead of creating the USB device to boot WindowsPE, I instead configure for PC DOS and I was able to access the image file on the USB device.  I'm sure a newer version of Ghost would have addressed the issue using WindowsPE.   Thanks again for your reply.

Rich

Rich,

Go ahead and select the most relevant post as solution so that this forum post can be closed.