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  • 1.  Good senders email held since "Archive Files (default)" policy enabled

    Posted Jun 08, 2017 03:15 AM

    Hi,

    Recently I have enabled the holding of any email 'If the attachment or body part is in the attachment list "Archive Files (default)"'. Problem I am having now is that email addresses in good senders is also being held. What should I do so that good senders email addresses are delivered immediately.

    Thanks to help!!



  • 2.  RE: Good senders email held since "Archive Files (default)" policy enabled

    Broadcom Employee
    Posted Jun 08, 2017 11:17 AM

    You would need to build that in to your content filtering rule as an exception. Local Good Sender Domains only effects reuptation and spam detections, nothing to do with content filtering rules.



  • 3.  RE: Good senders email held since "Archive Files (default)" policy enabled
    Best Answer

    Posted Jun 09, 2017 05:57 AM

    Thanks. I followed guide 'How to bypass content filtering rule(s) for white listed (good) senders' and is working fine. https://support.symantec.com/en_US/article.HOWTO75173.html