Endpoint Protection

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  • 1.  Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 12:57 PM

    Hi guys i just want to confirm that if the client machines OS is deployed via a cloned image (SEP agent is not installed on the base image)  if the same base image is installed on like 30 machiens and later we install SEP agent on each machine would it cause any problem ?

    At the moment green dot is not appearing on the SEP shield , though on client I can see that it is connected to the SEP server and on SEPM console in clients tab I see that client is showing connected and last time status change is also recent.

     

    What could cause the greendot not to dispay on the shield keeping in mind that in Help > Troublehsooting it is showing as connected to the SEPM server.

     

    Thanks  



  • 2.  RE: Green Dot not appearing on SEP Client Shield
    Best Answer

    Posted Dec 05, 2015 01:00 PM
    Open a run prompt and type smc -stop, wait 10-15 seconds and type smc -start. See if that corrects it.


  • 3.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 01:09 PM

    Thanks for the reply Brian. Do I have to repair HWID as well for the above mentioned scenerio ? though SEP agent was not installed on the base image when it was redistributed , so I dont belive it should cause any problem or would it ?

    Secondaly for larger number of clients can we do it via some script to recycle the service ( are you aware or any publicly available script ) ?

    Thanks



  • 4.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 01:24 PM
    Ideally speaking it shold not be creating any issues as the Base image didn't have sep installed in it. But to be sure copy the hardware I'd from registry and search it in sepm to see if sepm is displaying the same host name and ip


  • 5.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 01:25 PM
    Pls delete this.


  • 6.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 01:25 PM
    Shouldn't need to repair hwid. There are scripts on technet but I'm away from a pc and can't link.


  • 7.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 02:39 PM

    Thanks for your reply Brian , please do share once you have the availability of a pc



  • 8.  RE: Green Dot not appearing on SEP Client Shield

    Posted Dec 05, 2015 02:40 PM

    Hi Praven , are you aware of any script or something similar which I can use remotely to recycle the service on a larger number of clients. Thanks



  • 9.  RE: Green Dot not appearing on SEP Client Shield

    Broadcom Employee
    Posted Dec 06, 2015 02:49 AM

    Hi,

    As everyone said there shouldn't be an issue because SEP wasn't part of base image. Verify Windows firewall is ON or OFF. In case it's ON need to make necessary exceptions.

    Do you see any duplicate Names, IP address in the SEPM console? However there is a SEPM repair tool also to remove duplicate hardware id's if any.

    Repair duplicate IDs on cloned Endpoint Protection 12.1 clients

    http://www.symantec.com/docs/TECH163349

    In the above article click on 'Attachments' to download tools.