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Hard drive crash - reinstalled - cant see my other partitions now

  • 1.  Hard drive crash - reinstalled - cant see my other partitions now

    Posted Aug 23, 2013 10:12 AM

    Hi Guys.

    I was using Symantec Encryption Desktop on my latop with 3 partitions on my HDD.

    My OS became corrupt and I could boot, i had to reinstall Windows.

    Now that ive reinstalled windows, I see my other 2 partitions as unformatted drives.

    When i click on them Windows says "you need to format the disk before you can use it.

    All my data is on these 2 drives. I reinstalled Symantec Encryption Desktop, but the software doesnt see these 2 drives under the Disk Properties option.

    How do I unencrypt these drives and retrive my info?

    M



  • 2.  RE: Hard drive crash - reinstalled - cant see my other partitions now

    Posted Aug 26, 2013 10:08 PM

    Your current problem appears to be the  result of reinstalling the operating system on an encrypted disk.  When your disk is WDE encrypted, its bootloader is placed in one or more specific disk sectors, and it must not be removed from its original sector(s).

    This Knowledge Base Article might possibly be helpful:

    http://www.symantec.com/docs/TECH149679

    I also see that you list Windows 8 as your operating system.  PGP does not yet have Windows 8 support, and using WDE on Windows 8, despite it not being supported, is very unlikely to actually work.