Email Security.cloud

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  • 1.  Have you had your email stopped as spam and you believe this is incorrect?

    Broadcom Employee
    Posted Jul 04, 2017 04:22 AM

    If you have seen your mail stopped with a 553 message filtered error this means we have deemed that mail to potentially be spam and have stopped it as such.

     

    If you believe we have stopped this incorrectly and you are a Symantec Email Security.Cloud client please follow this process in order to address this issue.

    https://support.symantec.com/en_US/article.TECH233678.html

     

    If you believe we have stopped this incorrectly but you are not a Symantec client we can still assist you. Please follow the process in this link

    https://support.symantec.com/en_US/article.TECH82881.html

     

    Thank you



  • 2.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Jul 04, 2017 06:49 AM

    I posted in this forum our case a few days ago:

    https://www.symantec.com/connect/forums/mails-not-arriving-messagelabssymantec-clients?list_context_id=1711&list_context_type=sc_forum

    We're not getting errors, no 553 messages. In our server logs, the email is sent correctly (with a 250 notification from messagelabs server). But the email don't arrive.

    What could be the problem?



  • 3.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Jul 13, 2017 03:00 AM

    Hi, I sent an email to Investigation@review.symantec.com on 07/07/17 and then a follow up email a few days ago.

    Can you please look in to it and advise?



  • 4.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Aug 16, 2017 11:20 AM

    Hi I submitted samples on August 3, 2017. Our business is diminished because you will not respond. We also got in contact with Dirk K from customer support on August 6th, 2017 and he said he would forward the email along. We still have not received any response and would really like to receive emails from mission critical places (including law enforcement). Please advise.



  • 5.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Feb 14, 2018 05:17 PM

    Hello Ops:

    Our company recently migrated to a new ISP and we have since started experiencing mail delivery problems with some domains.  Our IP address does not appear on any blacklists nor does it show in the Symantec IP reputation database.   Outbound delivery to companies that use messagelabs appears to be the only outbound delivery problems.  Messages die in mail queue with error 451 4.4.0.  Internal DNS is OK.   Our domain is glass-canada.com and I am wondering if perhaps there is a domain block within messagelabs.  Our new IP address is  162.255.112.68.  Any assistance you may be able to provide would be greatly appreciated.      

    Thank-you

    Paul



  • 6.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Mar 01, 2018 01:06 AM

    Will someone get back to us after sending the email or this is just some sort of feedback mailbox only ?



  • 7.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Jul 24, 2018 01:15 PM

    Hi,

    It seems that our company Domain names are being blocked by symantec.cloud with the message has been rejected by the server.

    We have many clients that use the symantec .cloud product, our clients use our E-Learning hosted tool  and within the tool there is a mechanism for them to email their staff unfortuanetly the from address is our Doman.

    So our clients will mail all their staff using this tool which will run into the thousands / day, this is then componded  by our other clients that then do the same thing, this makes our domain name appear as a spammer to the symantec.cloud application.

    It seems rediculous that our domain names ends up on a blacklist that we cannot report to our clients as our emails are blocked.  We have to try and contact our clients via the telephone.

    Surely there must be a better way of getting a domain unblocked even though we do not use your product.

    This is the second time within 6 weeks that we are unable to communicate with clients and have no idea how to get this situation rersolved, I have spent hours trying to get telephone support, they listen well but always end up with the same reply get your client to raise a ticket and we will invetigate.

    Help!!!.

    Regards

    Steve

     

     

     

     



  • 8.  RE: Have you had your email stopped as spam and you believe this is incorrect?

    Posted Jul 27, 2018 08:56 AM

    Have had the same issue (and it still compounds everyday) sent in example of message being filtered and the response was the following

     

    Thank you for emailing the Symantec investigations team regarding your query. 

    After reviewing the information you provided we can see that there is adult/dating content spam being actively sent from the domain "rowman.com" - from various senders.

     

    A few example senders with recent activity of today are below for your reference.

     

    etogja@rowman.com

    arfwmgmas@rowman.com

    hoqkdhorrl@rowman.com

    pqhsayc@rowman.com

    kwjgseea@rowman.com

    mmodqutaosn@rowman.com

     

    Regrettably we do not retain samples - so additional information other than what is provided is not possible

     

    I have looked through our logs and detemined that these emails did not originate from any of our servers. What is weird is that they would not tell me what ip address they originated from so i could verify the ip address and logs. It seems like they are not doing any SPF checking on inbound emails for ip verification. I have checked on symantecs site for all of my outgoing ip addresses that send emails and none of them are listed but yet we are still being filtered. Very frustrating I have 3 client that i can not do business with because of this issue.