Endpoint Protection

 View Only

  • 1.  How to analyze the SEP support tool logs

    Posted Nov 22, 2010 12:01 PM

    Hi,

    I have run the sep support tool. How to analyze the logs. Can I have any database

    Is there any article for this.

     

    Regards,

    sanoj



  • 2.  RE: How to analyze the SEP support tool logs

    Posted Nov 22, 2010 12:04 PM

    There is a tool to read the .sbdz file with the support ..you might call support to get the logs reviewed.



  • 3.  RE: How to analyze the SEP support tool logs

    Posted Nov 22, 2010 12:10 PM

    The tool was posted in the Downloads section but I believe was removed because it's supposed to be for internal use only. But you can check to see if it's still there.



  • 4.  RE: How to analyze the SEP support tool logs

    Posted Nov 22, 2010 12:46 PM

    How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files

    http://www.symantec.com/business/support/index?page=content&id=TECH141402



  • 5.  RE: How to analyze the SEP support tool logs

    Posted Nov 23, 2010 04:52 AM

    Hi Sanoj,

    When the tool is run, it will display for the user any issues found and any suspicious files.

    The .sdbz files which can be generated by the SEP Support Tool are in a special proprietary format.  They cannot be opened and examined without a special tool that is available only to Symantec Technical Support Engineers.

    Please let teh forum community know if this answers your questions, or if there is anythign additional that you need! 

    Thanks and best regards,

    Mick