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How can I found Support Product Version, this is need for create support case

  • 1.  How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 02:25 AM

     

    My Product Name:

    SYMC ENDPOINT PROTECTION 12.1 PER

    USER RENEWAL ESSENTIAL 12 MONTHS

    EXPRESS BAND D

    Current showing Version: 12.1.4013.4013



  • 2.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 02:28 AM

    Just select the product which is above Symantec endpoint protection 12.1 

    all the version released are here

    http://www.symantec.com/connect/articles/what-are-symantec-endpoint-protection-sep-versions-released-officialy

     



  • 3.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 02:34 AM
      |   view attached

    but every time show error message. pls. see also attached file. what can i do now? 

    FATAL

    Error:

    Please fill a valid Product Version
       


  • 4.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 02:35 AM
    FATAL

    Error:

    Please fill a valid Product Version
       

     

    but every time show the avove message.



  • 5.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 03:01 AM

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.comhttps://support.broadcom.com">https://support.broadcom.com"> (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    or

    How to update a support case and upload diagnostic files with MySymantec (formerly MySupport)

    Article:TECH71023  | Created: 2009-01-31  | Updated: 2013-10-26  | Article URL http://www.symantec.com/docs/TECH71023



  • 6.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 03:22 AM

    Hi Qamrul huda,

    I recommend running the SymHelp diagnostics tool.  That not only collects all version info and logs in one handy file, but can automatically identify problems.  The file (.sdbz) cn be sent to Technical Support when you open your case.

    About Symantec Help (SymHelp)
    http://www.symantec.com/docs/TECH170735 
     

    Hope this helps!

    Mick



  • 7.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 03:24 AM

    Select Product - Endpoint Protection.

    Click on Support Product Version -> Type Sep version automatic all product version are showing as per below pics.

     

    SEPcase.png

     

     



  • 8.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 04:16 AM

    now show below message. where i found Contact ID and Existing Case #

    Error:

    Contact ID should have 15 digits



  • 9.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 04:28 AM

    Where Contact ID are asking ?

    FAQ - Symantec's New MySymantec Online Support Portal (formerly MySupport)

    Article:HOWTO78022  | Created: 2012-08-24  | Updated: 2013-05-09  | Article URL http://www.symantec.com/docs/HOWTO78022


  • 10.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 04:41 AM

     How to register my product for support



  • 11.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 04:58 AM

    give a call on this number they will help you 

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.comhttps://support.broadcom.com"> (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 12.  RE: How can I found Support Product Version, this is need for create support case

    Posted Jun 27, 2014 07:49 AM

    Call support and they will get you setup with what you need.