Endpoint Encryption

 View Only

How to completely remove software/stop receiving "External Connection Detected" notifications

  • 1.  How to completely remove software/stop receiving "External Connection Detected" notifications

    Posted Sep 07, 2017 12:26 PM

    Hello, customer service directed me here.

    I bought Symantec Endpoint Encryption (powered by PGP Technology) and installed it on my Mac (version Sierra 10.12.5) but found through customer service afterward that the software was not compatible with that latest version of OSX. They issued me a refund and I thought I uninstalled the software and deleted all related files by searching "PGP" and "Symantec" and deleting everything I found. A month later, after booting my laptop, I am receiving incessant notifications saying "External Connection Detected" followed by "Encryption desktop has detected an SSL/TLS connection initiated by your mail client..." No matter how many times I click OK and check "Don't warn me again," it keeps popping up. Please advise on how to completely remove any and all Symantec/PGP software from my machine. I tried the Terminal command uninstall_pgp.pl and it says "command not recognized."

    Info on product: order number SP1310821, SKU 47W6XZF0-EI1EA.

    Thanks in advance.