Hi,
we have issue configuring and collecting data from Oracle Configured Database asset running on Unix. In CCS we have entered all required information in the Add asset that was provided to us by DBA:
FQDN - server.domain.com where the DB is running
Server NetBIOS name: server
Windows Domain name or Unix IP address: ip address
Database name: db
Os type: Unix
Port:1521
SSH port:22
Database name type: SID
Database protocol: TCP/IP
Database connection type: Database Default
The asset created in the CCS is: db.server.domain.com
The error we get when trying to run data collection or query:
Diagnostic Message - [a37cbe01-bc28-46cf-a5e3-1ce552f96413-1:aaf3a8fd-2a0b-4aee-99b6-9a793fa152d5] Information Server message for ORCL.DBCONFIGPROPERTIES (level = [1] : errorCode = [] : assetType = []): The credentials for the asset db.server.domain.com' have not been specified.. Scope is database 'db' on server 'server.domain.com', Assets - 0."
[db.server.domain.com] is unreachable.
Credentials are configured and verified correct by successfully executing:
sqlplus ora_user/ora_pw@server.domain.com:1521/db
I have no Oracle DB configuration experience and it is difficult for me working with DBA as they are outsourced and hard to contact.