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How do I update out of date symantec client

  • 1.  How do I update out of date symantec client

    Posted Dec 31, 2013 01:19 AM

    Hi All,

     

    Please let me know, How do I update out of date symantec client.

    Here I am sharing screenshot of out of date SEP client.

    Please any one help me on this

    Untitled.jpg

    Thnanks

    Naivedya



  • 2.  RE: How do I update out of date symantec client
    Best Answer

    Broadcom Employee
    Posted Dec 31, 2013 01:24 AM

    you can manually update the client using jdb file.

    How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file

    http://symantec.com/docs/TECH104363

    or download intelligent updater and execute on the client.

     

    Check if these clients are offline or not communicating with the SEPM.



  • 3.  RE: How do I update out of date symantec client

    Posted Dec 31, 2013 01:40 AM

    Hi pete_4u2002

     

    I am not be able to download .jdb file by provided link please help me how to downlaod .jdb file.

     



  • 4.  RE: How do I update out of date symantec client

    Posted Dec 31, 2013 01:54 AM

    You can download 20131230-025-v5i32.exe and update sep client

    http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

    How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

     

    http://www.symantec.com/business/support/index?page=content&id=TECH102606



  • 5.  RE: How do I update out of date symantec client

    Broadcom Employee
    Posted Dec 31, 2013 02:13 AM

    you can download jdb file from this link

    http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

    update using intelligent updater use the link

    http://www.symantec.com/business/support/index?page=content&id=TECH102606

     



  • 6.  RE: How do I update out of date symantec client

    Posted Dec 31, 2013 07:41 AM

    You should find out why they're not updating from the SEPM. Are they connecting to the SEPM? Are they supposed to get updates from a GUP? Are defs corrupt on the client?

    You can enable sylink debugging on an affected client to find out what's going on:

    http://www.symantec.com/docs/TECH104758



  • 7.  RE: How do I update out of date symantec client

    Posted Dec 31, 2013 12:35 PM

    What is your current definition running on server?

    If it running old defintion then please clean the definition, it may be corrupt

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content
    http://www.symantec.com/docs/TECH166923
     
    link to update defintion manually using .jdb file format

    http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

     



  • 8.  RE: How do I update out of date symantec client

    Broadcom Employee
    Posted Jan 01, 2014 06:44 AM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query

    1) Reboot those seven machines if possible, you can initiate reboot through SEPM as well.

    2) Make sure SEPM & SEP client policies numbers are the same.

    3) Repair the SEP client

    4) Check if definitions are corrupted

    How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

    http://www.symantec.com/docs/TECH97677

    If yes,can manually clear the corrupt definitions

    How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually

    http://www.symantec.com/docs/TECH103176

    5) SEPM is updated so .JDB file is not needed in this case, update those clients using intelligent updater.

    http://www.symantec.com/docs/TECH102606

     

     



  • 9.  RE: How do I update out of date symantec client

    Posted Jan 01, 2014 08:19 AM

    Does Sufficient Disk Space available ?

    How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

     

    Article:TECH97677  |  Created: 2009-01-23  |  Updated: 2012-07-02  |  Article URL http://www.symantec.com/docs/TECH97677

     

     



  • 10.  RE: How do I update out of date symantec client

    Posted Jan 02, 2014 07:29 AM

    Hello,

    as suggested by Brian, you should understand why they are out-of-date, updating them once won't fix any underlying issue.

    Are they connected to a SEP Manager? What should be the source of definitions for those clients? Is that source (SEPM, Symantec LiveUpdate servers, Internal LiveUpdate servers (LUA), GUP, etc.) reachable and working?

    If you still just need to update few offline systems, just drop and run on them the .exe you find here:

    http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce