Workflow and ServiceDesk Community

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  • 1.  How to Extend Timeout Entering or Working a Ticket

    Posted Jan 19, 2016 01:45 PM

    Good morning everyone,

    For some time our tech staff have been reporting issues with the following:

    During the creation of a ticket, if a user does not complete the task within a few minutes the session time outs and they must start over.

    During the modification (adding comments for example), or resolving, if again the web part is open for too long the session expires and they must start over

    I have read some posts but unsure of which config files should be modified.  Any help or insight would be greatly appreciated.

    Thanks!



  • 2.  RE: How to Extend Timeout Entering or Working a Ticket

    Posted Jan 20, 2016 03:59 AM

    https://www-secure.symantec.com/connect/forums/session-lifetime-limits-workflow

    • Idle Time-out (minutes) setting in Application Pool Advanced Settings.

     



  • 3.  RE: How to Extend Timeout Entering or Working a Ticket

    Posted Feb 01, 2016 10:05 PM

    If you are launching forms from a ProcessManager tab that contains Reporting Web Parts, your issue is that the auto-refresh of the report is clobbering your Virtual Window.

    The solution is to use the 'Submit Incident' tab, or set the form to open in a new Window.