Client Management Suite

I am currently run Altiris 7.5.1 and I installed Atlris agent on all the windows 10 Pro machines, but I try to query "Memory", "Manufacturer" " hard disk" info from

vHWComputerSystem, but it show NULL on the report,

 

Where I can get this data from database.

 

here is simple query:

 

select v.name, v.[os name],sn1.Model, sn1.manufacturer from vComputer v

join vHWComputerSystem sn1 on sn1.[_ResourceGuid] = v.Guid

where v.[OS Name] like '%windows 7%'

I can get the record without any problem, but if I select '%Windows 10%' it show blank record

 

Thanks

 

Lillian

I think it's because your version of Altiris doesn't support Windows 10. Look in Basic Inventory Identification for a Windows 10 computer and see what the OS Name is, that's where vComputer gets the data from.

bingo

I use "select * from vcomputer where [OS Name] like '%windows 10%'" and I do get records.

I look at the inventory from resource manager I don't see hardware inventory list on the screen on all the windows 10 machine, I even run

Symantec_InventoryAgent_x86.msi from the local machine, I did see running but it take one secound run, it way too fast.

the problem is  Altiris inventory Agent does not list on the Altiris agent plug-in.

 

Need help

 

Thanks

 

Lillian

 

See the comments from MRC-CBSU in the thread https://www.symantec.com/connect/forums/altiris-and-windows-10#comments-begin  he gives the solution how to get the inventory plug-in to install.