Endpoint Protection

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  • 1.  How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Aug 12, 2014 09:36 PM

    Hi,

    How to fix it ?

     

    thanks



  • 2.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Aug 12, 2014 09:39 PM

    You need to clear the defs.

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    You can also run the symhelp tool on it to see what it shows.

    Lastly, try a repair.



  • 3.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Aug 12, 2014 09:39 PM
      |   view attached

    FYI



  • 4.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Aug 13, 2014 12:44 AM

    You can clear out the defintion to fix it

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193


  • 5.  RE: How to fix "your virus and spyware definitions are missing or corrupted"



  • 6.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Aug 13, 2014 01:20 PM
    From practical experience, it's typically easier to just remove the client and reinstall it. YMMV.


  • 7.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Feb 05, 2015 07:11 AM
      |   view attached

    A repair worked for me in SEP12 MR5 and also got rid of the large ccsvcHst****.dmp files in the Data\install\logs directory.

     

     



  • 8.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Mar 24, 2015 08:08 AM

    So, not to knock the other replies, but why not just execute a Live Update? That works perfectly well for me.



  • 9.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Mar 24, 2015 08:09 AM

    If defs are corrupt this doesn't 'always' fix the issue.
     



  • 10.  RE: How to fix "your virus and spyware definitions are missing or corrupted"

    Posted Mar 24, 2015 10:00 AM

    Which leads to the question...

    Is there a clear, Symantec KB article available that discusses this overall issue? I know from reading other posts, you were planning/working on some articles.

    What I'm asking for, however, is a Symantec-generated article that basically details the troubleshooting steps necessary for this particular issue (corrupted defs). It's great that there is a bunch of different HOWTO's and TECH articles, but being presented with a "here's how you have to go about manually removing components of our software; just so that you can re-install it; oh, and don't forget to disable 'Tamper Protection' " series of different articles is less than encouraging. In fact, if I was making decisions regarding problems associated with a solution; it's associated support and support documentation; and the number of times my IT staff would be given suggestions like "re-install the client", I'd score Symantec as a write-off and look for another solution.

    Of course, I'm not making those decisions...