Hi ActiveNew,
Please also note that Symantec have an excellent knowledge base which you can search yourself,
http://www.symantec.com/business/support/index?page=home
Google is also useful as a first port of call and many IT administrators find this useful,
http://www.google.com
If you are new to google, here is a link that shows you how Google works. The site is meant to be a bit tongue-in-cheek, but if you really haven't used Google before it provides a quite handy illustration.
It also can't hurt to be a bit more explicit in your questions. For example, "Symantec 11" is meaningless by itself. It's only because Brian understands the situation with Symantec Endpoint Protection 11 that he was able to glean an answer for you.
Kind Regards,
Ian./