Endpoint Protection

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  • 1.  How long will it take for the Software Whitelisting Request Approvement ?

    Posted Mar 27, 2017 06:37 AM

    I've submit the Software Whitelisting Request at 22 Mar 2017 for our company's software. However I didn't find out a website page/email to check out the status by far, and I wasn't able to contact with the Symantec officers in China too. Is there anyone can help me out? My request's tracking number is: 4075326. Thanks!



  • 2.  RE: How long will it take for the Software Whitelisting Request Approvement ?

    Broadcom Employee
    Posted Mar 27, 2017 08:39 AM

    The msi file is still being looked at. Once completed you will receive the email from the team.



  • 3.  RE: How long will it take for the Software Whitelisting Request Approvement ?

    Posted Mar 27, 2017 08:40 AM

    It usually takes around 24 hours. To check status, call support.



  • 4.  RE: How long will it take for the Software Whitelisting Request Approvement ?

    Posted Mar 28, 2017 10:43 PM

    One week past, I still didn't get the email by far,  my request's tracking number is: 4075326, can you please check out why it takes so long to approve my msi file? Thanks a lot!



  • 5.  RE: How long will it take for the Software Whitelisting Request Approvement ?

    Posted Mar 28, 2017 10:47 PM

    Thanks, I tried to call the support in China, and awlays turned to the IVR, not help at all.

    and it's one week past, I still didn't get the response.



  • 6.  RE: How long will it take for the Software Whitelisting Request Approvement ?

    Broadcom Employee
    Posted Mar 29, 2017 01:48 AM

    Ideally it should not take this time, probabaly more indepth analysis is required and hence the delay. It's best to reach out on the below mentioned number , log a case and get the analysis expedited. You might have excluded the file from scan.

     

    https://support.symantec.com/en_US/contact-support.html

     

    Telephone

    (Toll) 400-810-9771 or 800 810 3992 (Toll Free) 86 411 3966 0451 or 86 411 3966 0452