I've submit the Software Whitelisting Request at 22 Mar 2017 for our company's software. However I didn't find out a website page/email to check out the status by far, and I wasn't able to contact with the Symantec officers in China too. Is there anyone can help me out? My request's tracking number is: 4075326. Thanks!
The msi file is still being looked at. Once completed you will receive the email from the team.
It usually takes around 24 hours. To check status, call support.
One week past, I still didn't get the email by far, my request's tracking number is: 4075326, can you please check out why it takes so long to approve my msi file? Thanks a lot!
Thanks, I tried to call the support in China, and awlays turned to the IVR, not help at all.
and it's one week past, I still didn't get the response.
Ideally it should not take this time, probabaly more indepth analysis is required and hence the delay. It's best to reach out on the below mentioned number , log a case and get the analysis expedited. You might have excluded the file from scan.
https://support.symantec.com/en_US/contact-support.html
(Toll) 400-810-9771 or 800 810 3992 (Toll Free) 86 411 3966 0451 or 86 411 3966 0452