Data Loss Prevention

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  • 1.  How to reduce FileReader restart interval Time?

    Posted Apr 17, 2018 11:41 PM

    FileReader will restart for some reason during the search in SDLP.

     

    If there are several files that provide such a cause, the FileReader will continue to restart.

    The problem is that the interval at which the FileReader is restarted is 1 hour.

    So it may take a few days to complete the search.
     
     
    I wonder if there is a way to reduce this 1 hour interval time.


  • 2.  RE: How to reduce FileReader restart interval Time?

    Posted Apr 18, 2018 03:59 PM

    Hi Kyung,

     

    You might want to start by following the TN below to troubleshoot the FileReader restart:

    https://support.symantec.com/en_US/article.TECH220459.html

    If that doesn't help, then read the forum queries below:

    https://www.symantec.com/connect/forums/filereader-constantly-restarting

    https://www.symantec.com/connect/forums/dlp-v115-endpoint-agent-server-filereader-restarts-excessively

    Thanks!



  • 3.  RE: How to reduce FileReader restart interval Time?

    Trusted Advisor
    Posted Apr 18, 2018 06:35 PM
      |   view attached

    Kyung,

    Also look at the following information when it comes to scanning large files. Attached..

    THis will give you more informaitonon how to tune the scan better.. in addition to recovery time.

    Good Luck

    Ronak

    PLEASE MARKED SOLVED WHEN POSSIBLE

    Attachment(s)

    pdf
    Discover Tuning for Large Files.pdf   7.00 MB 1 version


  • 4.  RE: How to reduce FileReader restart interval Time?

    Posted Apr 20, 2018 02:55 AM

    Thank you for your advise and information.

    As a result, I'll try to test myself.