Endpoint Protection

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  • 1.  How to remove Security Proxy DNS problem

    Posted Mar 27, 2017 05:47 AM


  • 2.  RE: How to remove Security Proxy DNS problem

    Posted Mar 27, 2017 05:51 AM

    Sorry hit the wrong button with out any comments.

    Does anyone a have a process or any advice for removing this problem at all

     

    SecurityRisk.ProxyDNS

     

    Regards

     

    PaulC

     



  • 3.  RE: How to remove Security Proxy DNS problem

    Broadcom Employee
    Posted Mar 27, 2017 05:54 AM

    is the machine installde with SEP? Has it got detected?

    SecurityRisk.ProxyDns - Removal

    https://www.symantec.com/security_response/writeup.jsp?docid=2008-011723-0842-99&tabid=3



  • 4.  RE: How to remove Security Proxy DNS problem

    Posted Mar 27, 2017 06:28 AM

    We are using 12.1.6 and SecurityRisk.ProxyDNS is noly showing two machines. Is there a manual step by step process I can run through to make sure it is removed from  these machines.

     

    Thanks

     

    PaulC



  • 5.  RE: How to remove Security Proxy DNS problem

    Posted Mar 27, 2017 07:46 AM

    Run the SEP full scan in safe mode to remove it if it is not getting deleted in normal mode 



  • 6.  RE: How to remove Security Proxy DNS problem

    Broadcom Employee
    Posted Mar 27, 2017 08:29 AM

    did you say Symantec SEP is not detecting? if not submit the suspicious file to portal https://submit.symantec.com/websubmit/essential.cgi or the entitlement you have

    if it's detecting, check the action taken by SEP and post the picture of detection. You need not to do manual unless SEP is detecting and taking action.

     

    RUn a full scan on these two systems. Do not set any unknown files /folders to be excluded from scanning.

     



  • 7.  RE: How to remove Security Proxy DNS problem

    Posted Mar 27, 2017 08:43 AM

    If a SEP full scan is not detecting it than try running Norton Power Eraser. Outside of that, you'll need to look to another tool to do it.

    Symantec does have removal steps here:

    https://www.symantec.com/security_response/writeup.jsp?docid=2008-011723-0842-99&tabid=3