Endpoint Protection

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  • 1.  HTTP 500 on weekly_report URL

    Posted Oct 26, 2018 07:38 AM

    Hi all,

    We are running SEPM 14.2 on Windows 2012, upgraded from SEPM 12.

    All upgrades worked just fine, only now we get constant server events <machine_name>:8553/Reporting/weekly_report.php?filReport_Idx=16, every minute, together with 'Unexpected server error.

    In scm-server-0.log this error shows up:

    2018-10-26 10:17:38.906 THREAD 39 SEVERE:  in: com.sygate.scm.server.task.ScheduledReportingTask
    java.io.IOException: Server returned HTTP response code: 500 for URL: https://Machine:8553/Reporting/Reports/weekly_report.php?filReport_Idx=16
                    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1894)
                    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
                    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:263)
                    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:479)
                    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:417)
                    at com.sygate.scm.server.task.ReportWriter.generateReport(ReportWriter.java:456)
                    at com.sygate.scm.server.task.ScheduledReportingTask.generateReport(ScheduledReportingTask.java:586)
                    at com.sygate.scm.server.task.ScheduledReportingTask.execute(ScheduledReportingTask.java:463)
                    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:47)
                    at java.util.TimerThread.mainLoop(Timer.java:555)
                    at java.util.TimerThread.run(Timer.java:505)
     

    I know that there are quite some articles about the HTTP 500 errors, but none of them seem to apply to either v14 or these weekly_report errors.

    It doesnt seem to affect any normal functionality but I would like to resolve these errors.

    Anyone having the same issue or has a resolution?

     



  • 2.  RE: HTTP 500 on weekly_report URL

    Posted Oct 29, 2018 12:08 PM

    I've not encountered this myself so cannot really comment on the specifics, but can you access the SEP Weekly report via normal means?  Do you have the weekly report scheduled?