Data Loss Prevention

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  • 1.  I cannot login the DLP Console

    Posted May 26, 2018 10:13 AM

    Dear experts.. I have a problem with the authorization in DLP web console. The version of DLP is 14. i cannot login the DLP console. The error is Invalid username/password or disabled account. I have changed my password but no any result My domain account is not blocked. There is no any problem with our domain controllers. How to solve the problem? Does the DLP has its builttin admin account or no? Plz help me>



  • 2.  RE: I cannot login the DLP Console

    Posted May 26, 2018 04:33 PM
    Are all the services started up correctly?


  • 3.  RE: I cannot login the DLP Console

    Posted May 28, 2018 02:24 AM

    Yes of course. All services are running



  • 4.  RE: I cannot login the DLP Console

    Trusted Advisor
    Posted May 28, 2018 04:38 PM

    Solim,

    It sounds like you have never logged into the console before and you do not know the Administrator password to the DLP console.

    If that is correct, there is NO WAY to retrieve the Administrator Password yourself.

    You will HAVE TO CALL SYMC support to get the password retrieved, there is NO way around this.

    They will ask for some files off of the DLP server to give you the password.. they can also then tell you have to change the DB password.

    DO NOT UNSINTALL THE APPLICATION.. you cannot reinstall the SW, it will break the encryption of the Oracle DB and you will have to start from scratch and that will DELETE ALL INFORMATION from the DB.

    Uninstalling the SW will NOT uninstall the Oracle DB.

    Also read the installation guide for BOTH Oracle and DLP.. to understand the process. (Attached)

    Good Luck,

    Ronak

    PLEASE MARKED SOLVED WHEN POSSIBLE