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I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

Migration User

Migration UserJul 04, 2012 06:03 AM

This problem occurs only for Windows XP SP3
Migration User

Migration UserJul 04, 2012 06:05 AM

Now try all the suggested options
Migration User

Migration UserJul 04, 2012 06:20 AM

MsiInstaller log no errors
Migration User

Migration UserJul 04, 2012 09:29 PM

 My MSI Log After an unsuccessful attempt to remove

  • 1.  I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 04:06 AM

    I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Please help me. 

    I used all the methods for unistall Endpoint Protection 12 for Windows XP SP3 (I used cleanwipe the latest version and standart methods of removing programs for Windows XP SP3 ) I need help  in dealing with this situation!!!!



  • 2.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 04:18 AM

    Hello,

     

    Have you tried teh manuall uninstall method?

     

    How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows XP and Windows 2003 32-bit and 64-bit operating systems

     

    http://www.symantec.com/business/support/index?page=content&id=TECH163585



  • 3.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 04:27 AM

    Hi John,

    What error is MsiInstaller giving in the Windows Application Event logs?

    Can you find the MSI log and see what errors are in there?

     

     



  • 4.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3



  • 5.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:03 AM

    This problem occurs only for Windows XP SP3



  • 6.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:05 AM

    Now try all the suggested options



  • 7.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:09 AM

    MsiInstaller giving during installation Fatal error



  • 8.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:12 AM

    Hi John,

    The MsiInstaller log itself will be the key to this, but the exact text from the Event Logs may give an indication in the right direction.  Can you copy that into this thread?



  • 9.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:20 AM

    MsiInstaller log no errors



  • 10.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:22 AM

    I do not know what to do.Now try to manually delete



  • 11.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 06:30 AM

    How to create a detailed installation log file for the Microsoft Installer
    Article: TECH98550   |  Created: 1999-01-09   |  Updated: 2010-01-28   | 
    Article URL http://www.symantec.com/docs/TECH98550

    After the uninstall attempt,look in %TEMP% for the log.


     



  • 12.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 07:28 AM

    Hi,

    Download windows cleanup utility & remove Symatec Endpoint protection.MSI file.



  • 13.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Trusted Advisor
    Posted Jul 04, 2012 10:36 AM

    Hello,

    Are you able to manually uninstall SEP from the machine? How many machines are you facing this issue on?

    Are there any GPO policies applied? Hope you are uninstalling the softwares with proper rights.

    Try considering this Option as well - 

    https://www-secure.symantec.com/connect/articles/how-remove-sep-safe-mode

    Hope that helps!!



  • 14.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 11:47 AM

    Try using an uninstaller if cleanwipe has failed.

    Some uninstallers liks "Revo uninstaller" has a hunter mode.  You use that to target the uninstall you want and it should be able to remove the remaining files/folders and registry keys left over by a failed/botched install/uninstall.



  • 15.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 04, 2012 09:29 PM
      |   view attached

    My MSI Log After an unsuccessful attempt to remove

    Attachment(s)

    ZIP
    MSI37754.ZIP   595 KB 1 version


  • 16.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 05, 2012 06:11 AM

    Here is the point of failure:

    stopProtectedService: Attempting to stop SmcService
    stopProtectedService: Unloading BASH driver...
    stopProtectedService: Failed to unload BASH with HRESULT=0x80070005

    You can get around that by disabling the BASH service, rebooting, and then performing the uninstall again.

    Disable BASH driver (BHDrvx86/64) via command line:

    1.  Open Command Prompt

    For x86 type: sc config BHDrvx86 start= disabled

    For x64 type: sc config BHDrvx64 start= disabled

    2.  Reboot the machine for the change to take affect

    3.  Re-run the install/uninstall

     Let me know if that succeeds!  &: )



  • 17.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 06, 2012 07:51 AM

    Hi John,

    When time allows, please do update this thread with news of whether the procedure above worked on your SEP client.



  • 18.  RE: I cannot unistall Symantec Endpoint Protection 12 for Windows XP SP3

    Posted Jul 19, 2012 05:18 AM

    Hi there

     

    is't possible to uninstall the SEP client using the manager? we have 300 client to uninstall one by one. if someone has an idea?