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  • 1.  I can't add a attachment in a opened incident

    Posted Apr 19, 2013 02:02 PM

     

    Hello
     
    When I try to attach a simple file in some incident, I get the follow message:
     
    1 - 04-19.PNG
     
    I added ALL document permissions to the user and the group, but i can't upload a file in a opened incident.
    The unique alternative that I found was give the admin permissions to the user (No, I won't do it), or add the user to the permissions of the incident, in documents, but if I do it, I will need to do it in all incidents, one by one. I need a solution to all incidents.
     
    I got 2 logs
     
    1 - 
     
    Application Name : ProcessManager
    Process ID : 6092
    Date :4/19/2013 2:37:58 PM
    Log Level :Error
    Log Category :Docman
    Machine Name : SDSERV
    Message : 
    [docman service] Error adding document.
    [docman service] Client Host Information: 
    [docman service] IP: 172.16.6.28
    [docman service] HostName: 172.16.6.28
    [docman service] Browser: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11
    [docman service] -- error.ToString() --
    [docman service] LogicBase.Ensemble.DocmanException: User doesn't have permission to add a document to this category.
    [docman service]    at LogicBase.Ensemble.Docman.Docman.AddDocument(String sessionID, DocumentInfo documentInfo, String[] categoryIDs, DocumentPermission[] permissions, Int32 releaseVersion, Int32 majorVersion, Int32 minorVersion, Byte[] versionData, String versionNotes, DocumentKeyValuePair[] pairs)
     
    2- 
     
    Application Name : ProcessManager
    Process ID : 6092
    Date :4/19/2013 2:37:58 PM
    Log Level :Error
    Log Category :docman_documentaddsimple2_aspx
    Machine Name : SDSERV
    Message : 
    [docman] Error adding document.
    [docman] Client Host Information: 
    [docman] IP: 172.16.6.28
    [docman] HostName: 172.16.6.28
    [docman] Browser: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11
    [docman] -- error.ToString() --
    [docman] System.Exception: Error adding document. ---> LogicBase.Ensemble.DocmanException: User doesn't have permission to add a document to this category.
    [docman]    at LogicBase.Ensemble.Docman.Docman.AddDocument(String sessionID, DocumentInfo documentInfo, String[] categoryIDs, DocumentPermission[] permissions, Int32 releaseVersion, Int32 majorVersion, Int32 minorVersion, Byte[] versionData, String versionNotes, DocumentKeyValuePair[] pairs)
    [docman]    --- End of inner exception stack trace ---
    [docman]    at LogicBase.Ensemble.Docman.Docman.AddDocument(String sessionID, DocumentInfo documentInfo, String[] categoryIDs, DocumentPermission[] permissions, Int32 releaseVersion, Int32 majorVersion, Int32 minorVersion, Byte[] versionData, String versionNotes, DocumentKeyValuePair[] pairs)
    [docman]    at LogicBase.Ensemble.Docman.DocumentAddSimple2.btnAdd_Click(Object sender, EventArgs e)
     


  • 2.  RE: I can't add a attachment in a opened incident

    Posted Apr 19, 2013 02:19 PM

    Users need the "CanAddDocumentsToCategory" permission to add docs to a particular category.

    Go to Documents - Category View, click the lightning bolt by the appropriate category, and select Permissions. You can add the permission here.



  • 3.  RE: I can't add a attachment in a opened incident

    Posted Apr 19, 2013 02:27 PM

    Hi reecardo

    I don't have this permission.

    I just have that:

    Capturar.PNG

     

     



  • 4.  RE: I can't add a attachment in a opened incident
    Best Answer

    Posted Apr 19, 2013 02:38 PM

    You need to do this on the Documents - Category View page (see my instructions in my 1st post)

    Untitled_2.png

     



  • 5.  RE: I can't add a attachment in a opened incident

    Posted Apr 19, 2013 03:17 PM

    Yes, you are right.

    I found this page and this permission. It's work, but you know if is possible give this permission to take ALL categories?

    In every incident the system are creating a new category and this new category don't inherits the "CanAddDocumentsToCategory".

    E.g.: If I open the incident IM-0000142, the system create the category IM-0000142 under Process/2013/4/IM-/IM0000142

    If I create a new incident, it's not get the permission to add documents.

    You know if this is possible or I will need to add this permission in all new categories?

    Regards,

    Bruno

     



  • 6.  RE: I can't add a attachment in a opened incident

    Posted Apr 19, 2013 03:32 PM

    I think you need to add the permission for each user to all categories.

    You could probably do this quicker via a SQL script that does a bulk insert of rows into the DocumentCategoryPermission table all categories/all users. CanAddDocumentsToCategory listed below would be 1, the other rows would be whatever suits you - 0 for false and 1 for true.

    INSERT INTO [DocumentCategoryPermission]
               ([CategoryPermissionID]
               ,[CategoryID]
               ,[ReferenceID]
               ,[PermissionType]
               ,[CanViewAllDocumentsInCategory]
               ,[CanEditCategory]
               ,[CanDeleteCategory]
               ,[CanAddSubcategories]
               ,[CanAddDocumentsToCategory]
               ,[CanEditDocumentsInCategory]
               ,[CanAddDocumentVersion]
               ,[CanModifyPermissions]
               ,[CanChangeDocumentPermissions]
               ,[CanDeleteDocument]
               ,[CanDownloadHistoricalVersions]
               ,[NotifyOnNewDocument]
               ,[NotifyOnNewMinorVersion]
               ,[NotifyOnNewMajorVersion]
               ,[NotifyOnNewReleaseVersion]
               ,[NotifyOnDocumentDelete]
               ,[NotifyOnPermissionsChange]
               ,[CanView])
         VALUES
               (NEWID()
               ,<category id>
               ,<user id>
               ,1
               ,<CanViewAllDocumentsInCategory, tinyint,>
               ,<CanEditCategory, tinyint,>
               ,<CanDeleteCategory, tinyint,>
               ,<CanAddSubcategories, tinyint,>
               ,<CanAddDocumentsToCategory, tinyint,>
               ,<CanEditDocumentsInCategory, tinyint,>
               ,<CanAddDocumentVersion, tinyint,>
               ,<CanModifyPermissions, tinyint,>
               ,<CanChangeDocumentPermissions, tinyint,>
               ,<CanDeleteDocument, tinyint,>
               ,<CanDownloadHistoricalVersions, tinyint,>
               ,<NotifyOnNewDocument, tinyint,>
               ,<NotifyOnNewMinorVersion, tinyint,>
               ,<NotifyOnNewMajorVersion, tinyint,>
               ,<NotifyOnNewReleaseVersion, tinyint,>
               ,<NotifyOnDocumentDelete, tinyint,>
               ,<NotifyOnPermissionsChange, tinyint,>
               ,<CanView, tinyint,>)



  • 7.  RE: I can't add a attachment in a opened incident

    Broadcom Employee
    Posted Apr 21, 2013 10:44 AM

    A proper way would be to modify the flows to add the necessary permissions (7.1) or create automation rules that set up the permissions as desired (7.5).