I can reset my password fine, answering the security questions without issue, and I receive email confirmation of the change.
But I still cannot log on!
Tried it seven or eight times with no success.
Hello James,
Apologizes for the late response.
If this issue is still ongoing, it is possible your account was locked due to too many failed login attempts.
Please drop me a private message with the account id your are trying to access or contact support directly to help you on this matter.
If needed you may find the contact details for Support here: https://support.symantec.com/en_US/contact-support.html
Kind regards
Patrick