Endpoint Protection

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  • 1.  Ignored but still pop-up for detection

    Posted Oct 05, 2014 10:39 PM

    Hi,

    Refer to attached file, I have added "Windows NetMeeting" "mnmsrvc" to exception list.

    But client still pop-up "commercialapps.2" was detected.

    Please advice.

     

    Thanks



  • 2.  RE: Ignored but still pop-up for detection

    Posted Oct 05, 2014 10:43 PM

    It's logged only, no action is taken otherwise.

    The options for SONAR are log, remove, or quarantine.

    You can disable the popups if you wish. Uncheck "Show alert upon detection" in the SONAR tab on the AV policy.



  • 3.  RE: Ignored but still pop-up for detection

    Posted Oct 05, 2014 10:49 PM

    After ignored this application, I don't want pop-up.

    Since it will disturb user. I want to hide / not pup-up anymore.

    Thanks



  • 4.  RE: Ignored but still pop-up for detection

    Posted Oct 05, 2014 10:53 PM

    Then uncheck the option I mentioned and it won't show up.



  • 5.  RE: Ignored but still pop-up for detection

    Posted Oct 05, 2014 10:55 PM

    OK, let me try.

     

    Thanks



  • 6.  RE: Ignored but still pop-up for detection

    Posted Oct 06, 2014 05:40 AM

    Hi William,

    I recommend upgrading away from SEP 11 as it has only a few months left before it reaches its permanent End of Life.  After early January 2015, there will be no more support for this old relese.  Please migrate to the latest release of SEP 12.1 as soon as possible!

    Support life extension for Endpoint Protection 11.x and Endpoint Protection Small Business Edition 12.0.x
    http://www.symantec.com/docs/TECH211491

    FAQ: Upgrading Symantec Endpoint Protection 11.x to version 12.1.x
    http://www.symantec.com/docs/TECH207274

     

    PTP is completely different in SEP 12.1 than it was in SEP 11.  I expect that after upgrading you will no longer have the present issues with pop-ups.

    Hope this helps!

    Mick