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  • 1.  Imate creates, then ClientCaptureImageException

    Posted Apr 14, 2017 01:05 PM

    8.0 HF6

    I have a Create Image job that appears to have successfully made an image of the drive (the Ghost window showed up, and the .gho files are now on my server)...however, the job itself failed at 99 min:9 sec with this:

    ErrorMessage: The Exception have occured in Client Imaging Task. Exception has occured in File Tcube_ClientCaptureImage.cpp at Line No 877. Type of exception is ClientCaptureImageException. Error Description is Child Process returned an error. The exit code from process is 1. Value of Windows error code = 2 and message is The system cannot find the file specified.

    Thoughts?

    Thanks!



  • 2.  RE: Imate creates, then ClientCaptureImageException
    Best Answer

    Posted Apr 19, 2017 03:47 AM

    H,

    Have you checked the TNs below?

    https://support.symantec.com/en_US/article.TECH212840.html

    https://www.symantec.com/connect/blogs/ds-75-ghost-error-when-capturing-image-message-description-request-could-not-be-performed-beca

    Thanks!



  • 3.  RE: Imate creates, then ClientCaptureImageException
    Best Answer

    Posted May 15, 2017 12:43 PM

    mahohmei,

    Can you grab the automation logs shown in the below kb, this will help us to see what issues you are running into.

    https://support.symantec.com/en_US/article.HOWTO95220.html

     

     



  • 4.  RE: Imate creates, then ClientCaptureImageException
    Best Answer

    Posted May 17, 2017 01:36 PM

    If your job is failing around the 90 minute mark, check the 'advanced' options for the job and increase the timeout time far above the default 90 minutes. It might simply need more time to complete.