Workflow Soluiton

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  • 1.  Import Incidents for Altiris Helpdesk with Xml File - Workflow

    Posted Apr 02, 2009 03:47 PM
    Is there a way to import XML files with the Workflow for Altiris Helpdesk?
    Example:
    I have an XML file with data as an incident, comment, status, etc, and needs to import to the Altiris Helpdesk.

    Tks

    Walter Bertelli


  • 2.  RE: Import Incidents for Altiris Helpdesk with Xml File - Workflow

    Posted Apr 03, 2009 08:34 AM
    I know of the Create Ticket component in Workflow, and it takes constant or variable outputs.

    As far as handling the XML, you might be left with playing with any of the following:

    1. the XML schema generator (unsure of what it actually produces),
    2. Using the Read Object From XML component (reads your XML into an object on the stream... probably the easiest method)
    3. parsing the XML string (using various Text Handling components)

    Hope this helps.


  • 3.  RE: Import Incidents for Altiris Helpdesk with Xml File - Workflow

    Posted Apr 16, 2009 06:17 PM
    ...I recorded a video a few weeks ago which shows how to read XML data into a Workflow project.  You can download/view the video here:

    https://www-secure.symantec.com/connect/videos/reading-xml-data-workflow

    Of course, once the data is in the Workflow "stream", then it is just data like anything else.  You could create a new ticket or edit an existing ticket using the data that came from the XML file.  It's just a matter of connecting everything together.  Good luck...