Critical System Protection

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  • 1.  Import Policy failed

    Posted Aug 22, 2014 01:33 PM

    Hi Guys,

    I'm working with SCSP 5.2.9.739 and I can not import a policy created from the same console, the following image shows:

    SCSP_Import_Error.JPG

    The policy is copied from a base policy but it was personalized.

    Please help me.

     

    Thanks.



  • 2.  RE: Import Policy failed

    Posted Aug 26, 2014 07:31 AM

    That looks like a 5.2.0 policy, not a 5.2.9 policy.

    What error messages are you getting?



  • 3.  RE: Import Policy failed

    Posted Aug 26, 2014 12:22 PM

    Hi Alex_CST,

    When trying to import the policy simply does nothing and appears the red icon next to the policy name.

    The politics I cloned and exported on the same console with version 5.2.9.739. I'm trying to import it on the same console, but different folder.

     



  • 4.  RE: Import Policy failed

    Posted Aug 27, 2014 04:11 AM

    Do you get any warnings about policies with the same name?  You need to select "Yes to All" or rename the currently named policy within.

     

    They cannot have the same name (if the revision is the same) on the same policy version so this may be why.



  • 5.  RE: Import Policy failed

    Posted Aug 27, 2014 02:46 PM

    Hi Alex_CST,

    The policy name is unique, no appears warnings. I tried to import it into a new folder and nothing, the same image appears.

    Is there any log to help me investigate the cause..?

     

     



  • 6.  RE: Import Policy failed

    Posted Aug 28, 2014 03:37 AM

    There may be something inside \Symantec\CSP\Server\tomcat\logs\sis.server.0.log and sis.console.log, but I've not come across it.