Workflow and ServiceDesk Community

Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that information into Servicedesk.     

 

 

 

It's doable; I imported from trackit a couple years ago. I'll see if I can dig up the workflow I built for it.

That could be fun! Don't we all like a migration.

There are a number of things to think about.

• Is this for Open and Closed Tickets?
• Do you have the same Groups set up in both systems?
• Closed: Are you looking to do a SQL to SQL? Might be worth looking at the following article as you could amend the SQL to get data from TrackIt

Migrate existing closed ServiceDesk 7.0 MR2, 7.1 SP1 & SP2 tickets to ServiceDesk 7.5
https://support.symantec.com/en_US/article.HOWTO79564.html

There are a number of posts on here about creating a Ticket using IncidentManagement asmx

Workflow is a great solution for doing the whole job, we've done a number of migrations from various different products, as it allows a lot of flexibilty to configure what happens for different tickets.

Have you been using SD or WF long?